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Member Services Hours
1-888-FIDELIS
Fidelis Care Member Services will be closed this Friday, April 18 and Saturday, April 19.
If you need immediate assistance, please wait on the line for our after hours answering service.

We will resume extended hours on Monday, April 21:

Monday-Friday: 8am - 8pm
Saturdays: 9am - 1pm

Over-the-Counter Benefits Information

Benefit Overview

  • Fidelis Care offers members a  pre-paid debit card that is replenished monthly (check your Evidence of Coverage document to determine if you qualify for the card).  It can be used to purchase Over-the-Counter (OTC) eligible items that help treat injuries or illness.  You can use this card  to purchase many common items at local pharmacies, including CVS, Walgreens, Rite Aid and Duane Reade, without having to submit a receipt.
  • You will receive an OTC card with a maximum monthly limit for purchasing approved non-prescription, over-the-counter drugs and health-related items at participating pharmacy locations. See your Evidence of Coverage for more information or call Member Services for details.
  • OTC items may only be purchased by you for your own personal use.
  • The dollar benefit amount is automatically replenished each month.
  • Any unused dollars at the end of the month are not rolled over and cannot  be used in following months.
  • List of eligible and non-eligible OTC items
Activating your OTC Card
  • You must first activate your OTC card.  Please call OTC Card Services at 1-888-682-2400 (24 hours, 7 days a week) or go online to the OTC Network  website (by clicking on this link, you will leave the Fidelis Care website).
  • You will need to provide: 
    • The OTC card number printed on the front of the card.
    • Your Fidelis Care Member ID (printed on the front of your ID card).
    • Your birthdate.
Using your OTC Card 
  • You can use your OTC benefit card at any Rite Aid, Duane Reade, Walgreens, CVS, or Family Dollar location in addition to many local pharmacies in your neighborhood.  Simply present your card at the counter when you go to purchase your item. 
  • You can find a complete list of participating pharmacies online at the OTC Network website (by clicking on this link, you will leave the Fidelis Care website) or call Member Services at 1-800-247-1447.
  • Check your account balance or transaction activity online at the OTC Network website (by clicking on this link, you will leave the Fidelis Care website).
(Updated 10/01/2013) H3328_FC 13134.R1 CMS Approved
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Copyright © 2013 Fidelis Care New York.