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Extended Member Services Hours
To better serve our members, Fidelis Care Member Services Support has extended its hours:

Monday-Friday: 8am - 8pm
Saturdays: 9am - 1pm

Welcome Members!

Fidelis Care provides the following services and programs for its Members:

Fidelis Care Member Services
Member Portal
A secure member portal where you can order new or additional member ID cards, change your primary care provider, check your claims history, and much more.
*New Features* Print a temporary ID card, view enhanced claim details, and more. All Fidelis Care members should use the button below to access the Member Portal.

 Choosing a Primary Care Provider
Do you need help choosing your primary care provider (PCP)? We can help.
Online Payment

Visit our Electronic Payment Option (EPO) and make a SECURE payment for your monthly Fidelis Care premium:

NY State of Health Members: Please click the button below to make your FIRST payment:
Make Your First Payment
Other Resources

View frequently asked questions from Fidelis Care members and the answers.

The most current way to view the listing of more than 53,000 quality providers in our network across New York State.

Browse important health tips and medical information for a variety of conditions. 

News Articles

Recent Member Updates
Health and Wellness Tips


Our Member Services team is always here to help and answer any questions you may have. Just call 1-888-FIDELIS (1-888-343-3547) or send us an e-mail.

Contact Us
Give us a call at 1-888-FIDELIS (1-888-343-3547), or send us an e-mail
Find an Office
Find the Fidelis Care office closest to you
Find a Provider
Search for a Doctor, Dentist, or Pharmacy within the Fidelis network

All Rights Reserved. FIDELIS CARE and the FIDELIS CARE LOGO are registered trademarks of The New York State Catholic Health Plan, Inc. d/b/a Fidelis Care New York.
Copyright © 2013 Fidelis Care New York.