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Member Services Hours
Fidelis Care Member Services will be closed this Friday, April 18 and Saturday, April 19.
If you need immediate assistance, please wait on the line for our after hours answering service.

We will resume extended hours on Monday, April 21:

Monday-Friday: 8am - 8pm
Saturdays: 9am - 1pm

Electronic Payment Option (EPO)

Electronic Payment is a quick and easy way to make a SECURE payment for your monthly Fidelis Care premium.

This service is available 24 hours a day, 7 days a week, 365 days a year.

You'll need a credit or debit card, or a valid checking account to use this service.

NY State of Health Members: Please click the button below to make your FIRST payment:
Make Your First Payment

You'll also need the following to make an online payment. Gather these items, and then click on the "Pay Your Premium Online" button above:

  • Your Member ID number and the Member ID numbers for each of the members for whom you are making a payment, if applicable. The Member ID number is located on your Member ID card;
  • Your credit or debit card;
  • Or, the 9-Digit Bank Routing Number and Account Number of your checking account. Click here for an example of where to look on your checks (.jpg).

Electronic Payment Option Terms and Conditions (.pdf)

Contact Us
Give us a call at 1-888-FIDELIS (1-888-343-3547), or send us an e-mail
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Copyright © 2013 Fidelis Care New York.