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Extended Member Services Hours
To better serve our members, Fidelis Care Member Services Support has extended its hours:

Monday-Friday: 8am - 8pm
Saturdays: 9am - 1pm


09/15/2014 • in News Release
Fidelis Care, a Statewide health plan with more than 1.1 million members, announces the promotion of Masud Mahdi, PMP to Director, Medicare Stars Program. In this Statewide role, Mahdi is responsible for overseeing initiatives designed to achieve and maintain a high star rating in the program, which was created by the Centers for Medicare and Medicaid Services to rate the relative quality of plans offered through the Medicare Advantage program. Mahdi joined Fidelis Care in 2013 as Project Manager, Product Development and Corporate Innovation. He has previously held positions with Huron Consulting Group in New York City, inVentiv Health and PricewaterhouseCoopers, both [...]
09/15/2014 • in News Release
Fidelis Care, a Statewide health plan with more than 1.1 million members, welcomes Dani R. Heifetz, LCSW as Assistant Vice President, Behavioral Health Care Products. In this Statewide role, she is responsible for coordinating and overseeing the implementation of the Health and Recovery Plan (HARP) for Fidelis Care. Heifetz comes to Fidelis Care from the Federation Employment & Guidance Service (FEGS) Health & Human Services in Manhattan and Brooklyn, where she managed the continuing day treatment program and went on to serve as director of New York City’s first Personalized Recovery Oriented Services (PROS) program. She has also held behavioral health [...]
09/04/2014 • in Corporate News, News Release
Health Plan Now Offers Coverage in All Counties of New York State Fidelis Care, a Statewide health plan with more than one million members, announces approval from the New York State Department of Health to offer quality, affordable health insurance coverage to residents of Jefferson County through the State’s Child Health Plus and Medicaid Managed Care programs. “As a mission-based health plan, Fidelis Care has always been committed to reaching those who are uninsured and to providing the highest quality care and service,” said President and CEO Rev. Patrick J. Frawley. “Now, with a presence in all 62 counties of the State, [...]
09/01/2014 • in Events
Fidelis Care and CBS 6 Present the First Annual Your Life, Your Health Expo In an effort to build healthy families and a healthier community, Fidelis Care and CBS 6 are proud to partner to bring this exciting event to the Capital Region. In addition to  exhibits, activities, and demonstrations, this FREE 2-day event will also feature health screenings, a blood drive, and healthy living seminars on fitness, nutrition, financial health, mental well-being, preventive care, safety, and much more!  Friday, September 26 1 PM - 7 PM Saturday, September 27 10 AM - 6 PM SportsPlex of Halfmoon 6 Corporate Circle, Clifton Park 12065 For more information, please visit [...]
08/29/2014 • in News Release
Fidelis Care, a Statewide health plan with more than one million members, announces the promotion of Joseph Sorbello to Director, Compliance and Internal Audit. In this Statewide role, Sorbello oversees the internal audit function for the performance of operational, financial and compliance audits. His responsibilities also include enforcement of the organization’s code of conduct. Sorbello brings years of experience to this position, previously serving as a director at I.S. Partners, a CPA firm in Horsham, Pennsylvania; a consultant at Pricewaterhouse Coopers in Arlington, Virginia; and as an independent consultant. He joined Fidelis Care in 2012 as Manager, Statutory Reporting. [...]
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