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Extended Member Services Hours
To better serve our members, Fidelis Care Member Services Support has extended its hours:

Monday-Friday: 8am - 8pm
Saturdays: 9am - 1pm


08/29/2014 • in News Release
Fidelis Care, a Statewide health plan with more than one million members, announces the promotion of Joseph Sorbello to Director, Compliance and Internal Audit. In this Statewide role, Sorbello oversees the internal audit function for the performance of operational, financial and compliance audits. His responsibilities also include enforcement of the organization’s code of conduct. Sorbello brings years of experience to this position, previously serving as a director at I.S. Partners, a CPA firm in Horsham, Pennsylvania; a consultant at Pricewaterhouse Coopers in Arlington, Virginia; and as an independent consultant. He joined Fidelis Care in 2012 as Manager, Statutory Reporting. [...]
08/19/2014 • in Health & Wellness, Immunizations
The seasonal influenza vaccine is now being distributed to providers and pharmacies* in your area. It's never too early to get vaccinated! We recommend that all people ages 6 months and older receive the annual influenza vaccine. Children who are 5 years old or younger, people with long-term health conditions, pregnant females, and people age 65 and older are particularly susceptible to the complications from influenza. Be sure to get vaccinated! Additionally, the Advisory Committee on Immunization Practices (ACIP) recently recommended that healthy children 2 through 8 years of age should receive the live attenuated influenza vaccine (LAIV). Studies have shown that LAIV offers [...]
08/15/2014 • Written by Ann Hughes, Public Relations Manager • in News Release
PLATTSBURGH (August 15, 2014) - In an effort to make quality, affordable health insurance coverage more easily accessible to families, individuals, and children, Fidelis Care announces a partnership with the North Country Chamber of Commerce. Fidelis Care’s NY State of Health products will be available through the Chamber’s licensed health insurance brokers at Plattsburgh-North Country Service Corporation.  “No one should be without health insurance,” said Fidelis Care Chief Marketing Officer Pamela Hassen. “While Fidelis Care representatives work throughout the North Country to reach the uninsured, this partnership with the North Country Chamber of Commerce provides an additional opportunity for people who [...]
08/04/2014 • in News Release
Fidelis Care, a Statewide health plan with more than one million members, welcomes Bob Sullivan as Director, Business Intelligence/Data Warehousing. In this Statewide role, he is responsible for leading Business Intelligence efforts to provide company leaders with tools and quality data required to make informed business decisions.    Sullivan has extensive experience in his field, including 14 years of data warehousing for health insurance organizations. Most recently, he served as Corporate Director for Solution and Data Architecture at Excellus Health Plan in Rochester, NY. Sullivan has also held positions with Genencor International, Chase Bank, and NCR. Sullivan earned a Bachelor of Science [...]
During your next checkup, share your answers to these questions to help you and your doctor take the best approach to treating high blood pressure: Are you paying attention to how much sodium you eat? How active are you or how often do you exercise? How often do you miss a dose of your blood pressure medication? Have you started any new medications since your last visit? What system do you use to remind yourself to take your medicine? To help you better understand your condition [...]
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