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Extended Member Services Hours
To better serve our members, Fidelis Care Member Services Support has extended its hours:

Monday-Friday: 8am - 8pm
Saturdays: 9am - 1pm


08/19/2014 • in Health & Wellness, Immunizations
The seasonal influenza vaccine is now being distributed to providers and pharmacies* in your area. It's never too early to get vaccinated! We recommend that all people ages 6 months and older receive the annual influenza vaccine. Children who are 5 years old or younger, people with long-term health conditions, pregnant females, and people age 65 and older are particularly susceptible to the complications from influenza. Be sure to get vaccinated! Additionally, the Advisory Committee on Immunization Practices (ACIP) recently recommended that healthy children 2 through 8 years of age should receive the live attenuated influenza vaccine (LAIV). Studies have shown that LAIV offers [...]
08/15/2014 • Written by Ann Hughes, Public Relations Manager • in News Release
PLATTSBURGH (August 15, 2014) - In an effort to make quality, affordable health insurance coverage more easily accessible to families, individuals, and children, Fidelis Care announces a partnership with the North Country Chamber of Commerce. Fidelis Care’s NY State of Health products will be available through the Chamber’s licensed health insurance brokers at Plattsburgh-North Country Service Corporation.  “No one should be without health insurance,” said Fidelis Care Chief Marketing Officer Pamela Hassen. “While Fidelis Care representatives work throughout the North Country to reach the uninsured, this partnership with the North Country Chamber of Commerce provides an additional opportunity for people who [...]
During your next checkup, share your answers to these questions to help you and your doctor take the best approach to treating high blood pressure: Are you paying attention to how much sodium you eat? How active are you or how often do you exercise? How often do you miss a dose of your blood pressure medication? Have you started any new medications since your last visit? What system do you use to remind yourself to take your medicine? To help you better understand your condition [...]
07/16/2014 • in For Members
To provide you with the information you need at your fingertips, Fidelis Care is pleased to announce the launch of a new Member Portal at The Fidelis Care Member Portal is a secure website that allows you to fully access your benefits and keep your information up-to-date. On the new Portal, you can now: Print temporary ID cards View more detailed claims information Update your contact information Select or change your primary care provider (PCP) And much more! Registered NY State of Health members who are at least 18 years old can also [...]
07/15/2014 • in Events
Fidelis Care joins Wegmans and SEFCU as sponsors of the "Classroom Connections" School Supply Drive. Review the list of needed supplies at and bring your donations to Syracuse area Wegmans from July 21 through August 10. Supplies will be distributed on August 16th at the 13th Annual Youth Day Barbecue ( Watch News Channel 9 and listen to WSYR 570, Hot 107.9 and Power 620 for more information and announcements.
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