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Extended Member Services Hours
To better serve our members, Fidelis Care Member Services Support has extended its hours:

Monday-Friday: 8am - 8pm
Saturdays: 9am - 1pm


09/04/2014 • in Corporate News, News Release
Health Plan Now Offers Coverage in All Counties of New York State Fidelis Care, a Statewide health plan with more than one million members, announces approval from the New York State Department of Health to offer quality, affordable health insurance coverage to residents of Jefferson County through the State’s Child Health Plus and Medicaid Managed Care programs. “As a mission-based health plan, Fidelis Care has always been committed to reaching those who are uninsured and to providing the highest quality care and service,” said President and CEO Rev. Patrick J. Frawley. “Now, with a presence in all 62 counties of the State, [...]
09/01/2014 • in Events
Fidelis Care and CBS 6 Present the First Annual Your Life, Your Health Expo In an effort to build healthy families and a healthier community, Fidelis Care and CBS 6 are proud to partner to bring this exciting event to the Capital Region. In addition to  exhibits, activities, and demonstrations, this FREE 2-day event will also feature health screenings, a blood drive, and healthy living seminars on fitness, nutrition, financial health, mental well-being, preventive care, safety, and much more!  Friday, September 26 1 PM - 7 PM Saturday, September 27 10 AM - 6 PM SportsPlex of Halfmoon 6 Corporate Circle, Clifton Park 12065 For more information, please visit [...]
08/29/2014 • in News Release
Fidelis Care, a Statewide health plan with more than one million members, announces the promotion of Joseph Sorbello to Director, Compliance and Internal Audit. In this Statewide role, Sorbello oversees the internal audit function for the performance of operational, financial and compliance audits. His responsibilities also include enforcement of the organization’s code of conduct. Sorbello brings years of experience to this position, previously serving as a director at I.S. Partners, a CPA firm in Horsham, Pennsylvania; a consultant at Pricewaterhouse Coopers in Arlington, Virginia; and as an independent consultant. He joined Fidelis Care in 2012 as Manager, Statutory Reporting. [...]
08/27/2014 • in News Release
Fidelis Care, a Statewide health plan with more than 1.1 million members, welcomes Jermel J. Hawkins Jr., MD, MPH as Medical Director. In this Statewide role, he works with the utilization review team to review requests for medical services, hospitalization stays, and pharmaceutical claims. Dr. Hawkins comes to Fidelis Care from Centers Plan for Healthy Living in Staten Island, where he served as a Medical Director. Dr. Hawkins earned a Bachelor of Science degree in Chemistry from Xavier University of Louisiana in New Orleans and a Doctor of Medicine degree from Meharry Medical College in Nashville, Tennessee. He completed an internship [...]
08/19/2014 • in Health & Wellness, Immunizations
The seasonal influenza vaccine is now being distributed to providers and pharmacies* in your area. It's never too early to get vaccinated! We recommend that all people ages 6 months and older receive the annual influenza vaccine. Children who are 5 years old or younger, people with long-term health conditions, pregnant females, and people age 65 and older are particularly susceptible to the complications from influenza. Be sure to get vaccinated! Additionally, the Advisory Committee on Immunization Practices (ACIP) recently recommended that healthy children 2 through 8 years of age should receive the live attenuated influenza vaccine (LAIV). Studies have shown that LAIV offers [...]
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