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Extended Member Services Hours
To better serve our members, Fidelis Care Member Services Support has extended its hours:

Monday-Friday: 8am - 8pm
Saturdays: 9am - 1pm


During your next checkup, share your answers to these questions to help you and your doctor take the best approach to treating high blood pressure: Are you paying attention to how much sodium you eat? How active are you or how often do you exercise? How often do you miss a dose of your blood pressure medication? Have you started any new medications since your last visit? What system do you use to remind yourself to take your medicine? To help you better understand your condition [...]
07/16/2014 • in For Members
To provide you with the information you need at your fingertips, Fidelis Care is pleased to announce the launch of a new Member Portal at The Fidelis Care Member Portal is a secure website that allows you to fully access your benefits and keep your information up-to-date. On the new Portal, you can now: Print temporary ID cards View more detailed claims information Update your contact information Select or change your primary care provider (PCP) And much more! Registered NY State of Health members who are at least 18 years old can also [...]
07/15/2014 • in Events
Fidelis Care joins Wegmans and SEFCU as sponsors of the "Classroom Connections" School Supply Drive. Review the list of needed supplies at and bring your donations to Syracuse area Wegmans from July 21 through August 10. Supplies will be distributed on August 16th at the 13th Annual Youth Day Barbecue ( Watch News Channel 9 and listen to WSYR 570, Hot 107.9 and Power 620 for more information and announcements.
07/14/2014 • in Health & Wellness
Rheumatoid arthritis is chronic inflammation of the joints on both sides of the body (such as hands, wrists, or knees). This is what helps to distinguish rheumatoid arthritis from other types of arthritis. In addition to affecting the joints, rheumatoid arthritis may also affect the skin, eyes, lungs, heart, blood, nerves, or kidneys. Treatment Options A balance of rest and exercise is important in treating rheumatoid arthritis. During flare-ups (when joint inflammation gets worse), it is best to rest the joints that are inflamed. Your doctor may recommend the temporary use of a cane or joint splints to help rest your joints. When inflammation improves, exercises may help to maintain joint flexibility and strengthen the muscles [...]
07/11/2014 • in Cancer Screening, Health & Wellness
If you are unsure when you had your last mammogram, call your doctor to see if you are due for this important screening test for breast cancer. It is recommended that women age 40 and above have a mammogram every 1 to 2 years. Early Detection A mammogram can detect breast cancer before it can be felt. When cancer is found in an early stage, the more likely it can be successfully treated. Women age 50 and older benefit the most from mammograms, as breast tissue becomes less dense with age. This makes a lump easier to detect on a mammogram. Reminders Don't use deodorants, antiperspirants, [...]
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