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Extended Member Services Hours
To better serve our members, Fidelis Care Member Services Support has extended its hours:

Monday-Friday: 8am - 8pm
Saturdays: 9am - 1pm

Family Health Plus

As of January 1, 2014, New York State is not accepting new applications for Family Health Plus.

When it is time for you to renew, you will have new options. To understand what you're eligible for, follow these simple steps:

1. You will receive a renewal (or recertification) form approximately 30-90 days before your coverage is due to end. You will need to complete and submit this form.
2. After submitting your renewal form, you will receive notification from your local Department of Social Services (LDSS) or the Human Resources Administration (HRA) with the following information:
  • You are eligible for expanded Medicaid coverage. No further action required.


  • You are not eligible for expanded Medicaid coverage. Please visit the Fidelis Affordable Care Advisor to explore your options.

To maximize your subsidy potential, you will need to choose the Silver Plan through NY State of Health. If you have any questions, call 1-866-435-9521 and a Fidelis Care representative can assist you.

Download the complete Family Health Plus Member Handbook (.pdf)

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Give us a call at 1-888-FIDELIS (1-888-343-3547), or send us an e-mail
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