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Health Equity

At Fidelis Care, we believe everyone should have the opportunity to live a healthy life. It’s our mission to ensure New Yorkers have access to high-quality healthcare, so they can get the care they need when they need it.

But many other factors contribute to an individual’s health and wellness beyond access to healthcare. Socioeconomic conditions can influence health risks and outcomes. Poverty, food insecurity, housing instability, education, employment, access to transportation and other circumstances contribute to health disparities among underserved and vulnerable populations.

Fidelis Care is committed to removing those barriers to health to improve access, quality, and affordability. It is an ongoing process that requires working together with our members, providers, and community-based organizations to support fair and just opportunities to equal access to healthcare.

Learn more about our different approaches to improve health equity:


Key partnerships

Wellness commitment to Buffalo Urban League

To nurture social entrepreneurship, facilitate wellness, and strengthen organizations focused on Black, Indigenous and People of Color in Buffalo’s East Side, Fidelis Care and the Centene Foundation donated $1.1 million to the Buffalo Urban League (BUL) to help establish its new headquarters and develop a Wellness and Entrepreneurial Center.

In addition, Fidelis Care partners with BUL through community programs and at events held in the city focused on health, family support and stabilization services, foster care, adoption, education, job training, employment, scholarships, and more.

Buffalo-Urban-League

Mental health alliance with The Jed Foundation

As part of our behavioral health efforts, Fidelis Care and the Centene Foundation awarded $1.1 million to The Jed Foundation (JED) to protect the mental health of New York State’s youth.

Through the funding, JED will expand its current services, providing at least five youth-serving community-based organizations (CBOs) with consultation or strategic planning services, including expert guidance, educational workshops, and training programs, equipping young people with life skills and connecting them to mental healthcare when they are in distress.

Fidelis-JED-Social


More Health Equity News


Substance Use Disorder Treatment Month: Compassionate Care
1/24/2025 • Posted by Compassionate Care in Caregiver Support, Health and Wellness

woman hugging man
Substance Use Disorder Treatment Month is a time to recognize the impact of substance use disorders and the importance of accessible, compassionate care. The 2023 National Survey on Drug Use and Health shows that 48.5 million people aged 12 or older in the United States had a substance use disorder. Barriers such as stigma and limited availability of resources often prevent people from seeking help. In observance of Substance Use Disorder Treatment Month, Fidelis Care visited with Crouse Health Addiction Treatment Services (Crouse ATS) Director Monika Taylor. Crouse ATS is a 2024 Fidelis Care behavioral health grant recipient.


Fidelis Care: What is Crouse Health Addiction Treatment Services?

Monika Taylor: Crouse Health has been a leader in addiction treatment services in Central New York since 1963 and was the first provider in the region to offer methadone maintenance for the treatment of opioid use disorders. Services include Commonwealth Place, a 40-bed inpatient unit for adults 18 and older, and The Bill and Sandra Pomeroy Treatment Center, home to outpatient addiction treatment services. The Crouse ATS mission is to provide the best in addiction treatment and to support recovery by integrating physical health, mental health, and spiritual care for patients and families.

In 2024, Crouse ATS provided treatment to over 2,500 individuals from more than 15 counties throughout Central New York and beyond.


Fidelis Care: What is your message in observance of Substance Use Disorder Treatment Month?

Monika Taylor: Addiction is a chronic and progressive but treatable disease. Left untreated, it has a negative impact on the individual, family, and society. That is why we all work so hard in support of people addicted to alcohol and other substances.

 

Fidelis Care: Tell us about the relationship between Crouse Health Addiction Treatment Services and Fidelis Care.

Monika Taylor: Crouse ATS is committed to providing innovative, quality care to individuals with substance use disorder. Crouse appreciates Fidelis Care providing funding to enhance the treatment environment at Commonwealth Place. The funding will allow Crouse to install a pickleball court, enhance the existing basketball court, and put up raised garden beds. Gardening helps build strength, promotes sleep, and boosts mood. Engaging patients in hobbies such as gardening while in treatment enhances motivation to change and retention in treatment.

 

Fidelis Care: What advice do you have for family members, loved ones, or friends of those in need of treatment?

Monika Taylor: Addiction never happens in isolation. It impacts those who are emotionally close to the individual struggling with addiction. Family and loved ones are an integral part of patients’ ongoing recovery from the effects of substance use. Becoming educated and seeking out support systems are the best ways to support a loved one during the treatment and recovery process.

In 2025, Crouse ATS is expanding its services for families impacted by substance use disorder. Offerings will include individual and group services and are expected to convene in late spring.


Crouse Health Addiction Treatment Services Director Monika Taylor, MBA, LCSW, CASAC started her career at Crouse in 2005 as a therapist. She has held roles as clinical supervisor and outpatient manager and has been in the role of director since 2013. She has worked to advocate for individuals with addiction at the local, state, and federal levels.


Additional Resources

Crouse Health Addiction Treatment Services

Fidelis Care Behavioral Health Resources

Fidelis Care HealthierLife (HARP)

Community Overdose Prevention Education (NYS OASS)

Medication for Addiction Treatment (NYS OASS)