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HomeAbout usHealth EquityHealth Equity Alt

Health Equity

At Fidelis Care, we believe everyone should have the opportunity to live a healthy life. It’s our mission to ensure New Yorkers have access to high-quality healthcare, so they can get the care they need when they need it.

But many other factors contribute to an individual’s health and wellness beyond access to healthcare. Socioeconomic conditions can influence health risks and outcomes. Poverty, food insecurity, housing instability, education, employment, access to transportation and other circumstances contribute to health disparities among underserved and vulnerable populations.

Fidelis Care is committed to removing those barriers to health to improve access, quality, and affordability. It is an ongoing process that requires working together with our members, providers, and community-based organizations to support fair and just opportunities to equal access to healthcare.

Learn more about our different approaches to improve health equity:


Key partnerships

Wellness commitment to Buffalo Urban League

To nurture social entrepreneurship, facilitate wellness, and strengthen organizations focused on Black, Indigenous and People of Color in Buffalo’s East Side, Fidelis Care and the Centene Foundation donated $1.1 million to the Buffalo Urban League (BUL) to help establish its new headquarters and develop a Wellness and Entrepreneurial Center.

In addition, Fidelis Care partners with BUL through community programs and at events held in the city focused on health, family support and stabilization services, foster care, adoption, education, job training, employment, scholarships, and more.

Buffalo-Urban-League

Mental health alliance with The Jed Foundation

As part of our behavioral health efforts, Fidelis Care and the Centene Foundation awarded $1.1 million to The Jed Foundation (JED) to protect the mental health of New York State’s youth.

Through the funding, JED will expand its current services, providing at least five youth-serving community-based organizations (CBOs) with consultation or strategic planning services, including expert guidance, educational workshops, and training programs, equipping young people with life skills and connecting them to mental healthcare when they are in distress.

Fidelis-JED-Social


More Health Equity News


REMINDER: Upcoming NYS Access and Availability Survey for Fidelis Care Providers
7/21/2025 • Posted by Provider Relations in Provider News

Fidelis care would like to inform all participating providers that we will be conducting an Access & Availability Survey in the coming weeks. This survey ensures that providers are meeting NYS mandated Access & Availability standards for all Fidelis Care members.

The survey will assess:

  • Timeliness of appointment scheduling based on appointment type.  For example:
    • Routine Care
    • Urgent Care
    • Non-Urgent Sick Visit
    • After Hours Availability 
  • Accuracy of provider directory information.

This applies to Primary Care Providers, OB/GYNs, Oncologists, and Behavioral Health Providers.

Typical reasons for non-compliance include:

  • Appointment scheduling timeframes do not meet state guidelines.
  • Office staff misrepresents the provider as:
    • Not accepting new patients
    • Not a plan participant
    • Restricted to specialty care or changed specialty
  • Staff requires previous medical records or a questionnaire be completed before appointment can be made.
  • Provider requires a referral.
  • Provider not at site and no alternative provider available.
  • Inaccurate or outdated phone information.
  • After-hours access:
    • No answer or no answer at the after-hours number.
    • Voicemail with no instruction on how to access non-emergency after-hours care. (Messages that instruct patients to go directly to the hospital are counted as failures.)
    • A voicemail with instruction to leave message for provider but the call-back time was unspecified.

To assist your office in preparing for the upcoming surveys, we’ve created a tip sheet outlining NYS standards that you can access here.

To review directory information accuracy, providers can use Provider Portal or the Find a Doctor Tool.

REMINDER: To remain in compliance providers must ensure their contact information, appointment availability, and patient access procedures meet state standards.

If you have any questions or would like assistance, please reach out to your Fidelis Care Provider Engagement Account Manager. To locate your design and representative, please visit Contact Your Designated Provider Relations Specialist