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Health Equity

At Fidelis Care, we believe everyone should have the opportunity to live a healthy life. It’s our mission to ensure New Yorkers have access to high-quality healthcare, so they can get the care they need when they need it.

But many other factors contribute to an individual’s health and wellness beyond access to healthcare. Socioeconomic conditions can influence health risks and outcomes. Poverty, food insecurity, housing instability, education, employment, access to transportation and other circumstances contribute to health disparities among underserved and vulnerable populations.

Fidelis Care is committed to removing those barriers to health to improve access, quality, and affordability. It is an ongoing process that requires working together with our members, providers, and community-based organizations to support fair and just opportunities to equal access to healthcare.

Learn more about our different approaches to improve health equity:


Key partnerships

Wellness commitment to Buffalo Urban League

To nurture social entrepreneurship, facilitate wellness, and strengthen organizations focused on Black, Indigenous and People of Color in Buffalo’s East Side, Fidelis Care and the Centene Foundation donated $1.1 million to the Buffalo Urban League (BUL) to help establish its new headquarters and develop a Wellness and Entrepreneurial Center.

In addition, Fidelis Care partners with BUL through community programs and at events held in the city focused on health, family support and stabilization services, foster care, adoption, education, job training, employment, scholarships, and more.

Buffalo-Urban-League

Mental health alliance with The Jed Foundation

As part of our behavioral health efforts, Fidelis Care and the Centene Foundation awarded $1.1 million to The Jed Foundation (JED) to protect the mental health of New York State’s youth.

Through the funding, JED will expand its current services, providing at least five youth-serving community-based organizations (CBOs) with consultation or strategic planning services, including expert guidance, educational workshops, and training programs, equipping young people with life skills and connecting them to mental healthcare when they are in distress.

Fidelis-JED-Social


More Health Equity News


Availity Essentials Live Webinars for Fidelis Care Providers
8/6/2025 • Posted by Provider Relations in Provider News, Provider Quality

Availity experts are hosting several live webinar sessions in the month of August to assist Fidelis Care providers with navigation of Availity Essentials. Space is limited, save your seat today!

 

Topic

Webinar Date

Availity Essentials Introduction

Monday, August 11th, 3:00 - 4:00 pm EST

Authorization Tools

Tuesday, August 12th, 3:00 - 4:00 pm EST

Claim Submission and EDI Reporting

Wednesday, August 13th, 3:00 -4:00 pm EST

Claim Follow up and Remittance Advice

Thursday, August 14th, 3:00 – 4:00 pm EST

Clinical Applications

Wednesday, August 13th, 1:00 – 2:00 pm EST

 

Availity Essentials Introduction

Description: Join an Availity Essentials trainer to learn how to navigate in Essentials and how to complete an Eligibility & Benefits inquiry.

The training will cover the following topics:

•           General Navigation

•           Manage My Organization

•           My Account

•           Payer Spaces

•           Payer List

•           Eligibility & Benefits

 

Authorization Tools

Description: Join an Availity Essentials trainer to learn how to use the authorization tools in Essentials.

The training will cover the following applications:

  • Authorization Request
  • Authorization/Referral Inquiry
  • Authorization/Referral Dashboard

 

Claim Submission and EDI Reporting

Description: Join an Availity Essentials trainer to learn how to submit a claim.

The training will cover the following applications:

  • Claims & Encounters Professional claims
  • Facility claims
  • EDI Reporting

 

Claim Follow up and Remittance Advice

Description: Join an Availity Essentials trainer to learn how to follow up on the status of your claim.

The training will cover the following applications:

•           Claim Status

•           Correct a claim via Claim Status

•           Remittance Viewer

 

Clinical Applications

Description: Join an Availity Essentials trainer to learn how to use Availity’s risk & quality applications.

The training will cover the following applications:

•           Clinical Quality Validation (CQV)

•           PCP Notification

•           Risk Condition Validation (RCV)

 

Please Note: You must be logged into your Availity Essentials account to register and attend live training. To register for an Essentials account, visit Register and Get Started with Availity Essentials

 

Enrolling for a provider webinar in the Availity Learning Center (ALC)     

  1. Log in to Availity Essentials.
  2. Select Help & Training > Get Trained.
  3. ALC opens in a new browser tab. If it does not, have the user check their browser settings to allow for pop-ups and redirects from apps.availity.com and availitylearning.learnupon.com.
  4. Select the Sessions tab.
  5. Select the View Course button next to the webinar.
  6. Select the Enroll button.