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HomeAbout usHealth EquityHealth Equity Alt

Health Equity

At Fidelis Care, we believe everyone should have the opportunity to live a healthy life. It’s our mission to ensure New Yorkers have access to high-quality healthcare, so they can get the care they need when they need it.

But many other factors contribute to an individual’s health and wellness beyond access to healthcare. Socioeconomic conditions can influence health risks and outcomes. Poverty, food insecurity, housing instability, education, employment, access to transportation and other circumstances contribute to health disparities among underserved and vulnerable populations.

Fidelis Care is committed to removing those barriers to health to improve access, quality, and affordability. It is an ongoing process that requires working together with our members, providers, and community-based organizations to support fair and just opportunities to equal access to healthcare.

Learn more about our different approaches to improve health equity:


Key partnerships

Wellness commitment to Buffalo Urban League

To nurture social entrepreneurship, facilitate wellness, and strengthen organizations focused on Black, Indigenous and People of Color in Buffalo’s East Side, Fidelis Care and the Centene Foundation donated $1.1 million to the Buffalo Urban League (BUL) to help establish its new headquarters and develop a Wellness and Entrepreneurial Center.

In addition, Fidelis Care partners with BUL through community programs and at events held in the city focused on health, family support and stabilization services, foster care, adoption, education, job training, employment, scholarships, and more.

Buffalo-Urban-League

Mental health alliance with The Jed Foundation

As part of our behavioral health efforts, Fidelis Care and the Centene Foundation awarded $1.1 million to The Jed Foundation (JED) to protect the mental health of New York State’s youth.

Through the funding, JED will expand its current services, providing at least five youth-serving community-based organizations (CBOs) with consultation or strategic planning services, including expert guidance, educational workshops, and training programs, equipping young people with life skills and connecting them to mental healthcare when they are in distress.

Fidelis-JED-Social


More Health Equity News


Invitation to Fidelis Care’s November Provider Office Hours
10/23/2025 • Posted by Provider Relations in Provider News, Provider Quality

Office Hours

Fidelis Care will host three Provider Office Hours in November 2025. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

Provider Office Hours – November 2025

 

Topic: Fidelis Care – Back to Basics

When:  Thursday, November 13th – 9AM – 10AM EST

Click here to register*

 

Topic: Fidelis Care and Wellcare - Quality Programs

When:  Wednesday, November 19th – 10 AM – 11 AM EST

Click here to register*

 

Topic: Fidelis Care – Pharmacy Overview

When:  Thursday, November 20th – 2 PM – 3 PM EST

Click here to register*

 

*Attendance will be limited to the first 300 registrants for each session.
 

The Back to Basics session will include:

  • Important Updates/Information
  • Product Portfolio
  • Credentialing and Demographic Changes
  • Authorization Requirements
  • Restricted Recipient Program (RRP) Overview
  • Vendor Information
  • Claims and Billing Information
  • Access and Availability Standards
  • Provider Tools & Resources

 

The Quality Office Hours session will include:

  • Importance of Directory Information
  • Quality Provider Web Page
  • End of Year Push for Medical Records
    • Fax/Email  
    • M365 Upload
    • WellCare Provider Portal
    • Remote Access to QIS
    • Onsite Chart Collection
  • CPT II Coding Opportunities
    • Increase CPT II Admin Ratio
  • Connectivity
    • SuDS
    • Bi-directional feed
  • 2025 CoC Appointment Agenda Program
    • Submit remaining Agendas
    • Remediate Held

 

The Pharmacy session will include:

  • Medication Formularies & Formulary Changes
  • Prescribing Guidelines & Fidelis Care Pharmacy 
  • Medication Prior Authorization Best Practices
  • Restricted Recipient Program (RRP) Overview

 

Once you have registered, you will receive a confirmation email.  If you have any questions, please contact your Fidelis Care Provider Engagement Account Manager or Quality Improvement Specialist. To find your designated representative, please click the links above.