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HomeAbout usHealth EquityHealth Equity Alt

Health Equity

At Fidelis Care, we believe everyone should have the opportunity to live a healthy life. It’s our mission to ensure New Yorkers have access to high-quality healthcare, so they can get the care they need when they need it.

But many other factors contribute to an individual’s health and wellness beyond access to healthcare. Socioeconomic conditions can influence health risks and outcomes. Poverty, food insecurity, housing instability, education, employment, access to transportation and other circumstances contribute to health disparities among underserved and vulnerable populations.

Fidelis Care is committed to removing those barriers to health to improve access, quality, and affordability. It is an ongoing process that requires working together with our members, providers, and community-based organizations to support fair and just opportunities to equal access to healthcare.

Learn more about our different approaches to improve health equity:


Key partnerships

Wellness commitment to Buffalo Urban League

To nurture social entrepreneurship, facilitate wellness, and strengthen organizations focused on Black, Indigenous and People of Color in Buffalo’s East Side, Fidelis Care and the Centene Foundation donated $1.1 million to the Buffalo Urban League (BUL) to help establish its new headquarters and develop a Wellness and Entrepreneurial Center.

In addition, Fidelis Care partners with BUL through community programs and at events held in the city focused on health, family support and stabilization services, foster care, adoption, education, job training, employment, scholarships, and more.

Buffalo-Urban-League

Mental health alliance with The Jed Foundation

As part of our behavioral health efforts, Fidelis Care and the Centene Foundation awarded $1.1 million to The Jed Foundation (JED) to protect the mental health of New York State’s youth.

Through the funding, JED will expand its current services, providing at least five youth-serving community-based organizations (CBOs) with consultation or strategic planning services, including expert guidance, educational workshops, and training programs, equipping young people with life skills and connecting them to mental healthcare when they are in distress.

Fidelis-JED-Social


More Health Equity News


Essential Plan 5 Updates Effective July 1, 2026
10/27/2025 • Posted by Provider Relations in Provider News

NY State of Health has announced upcoming changes to the Essential Plan 5, effective July 1, 2026. To help current enrollees prepare, Fidelis Care members have started receiving official notifications from the state outlining these updates.

To support you in addressing patient questions, Fidelis Care has compiled a list of frequently asked questions (FAQs) to guide your conversations and provide clarity.

FAQs

I have patients saying they received a letter about their Essential Plan coverage ending. What is going on?

  • Essential Plan 5 members recently received a letter from NY State of Health notifying them that EP5 will end on July 1, 2026. According to NY State of Health, this change is due to anticipated changes in federal funding that will make support of EP5 not feasible.
  • Your patients’ coverage remains the same at this time. We will work with these patients as we get closer to July 2026 to find different coverage options once we are provided more information by New York State.

What should I tell my patients who receive the letter?

  • Please let your patients know there is no change to their coverage right now. However, their EP5 coverage is currently scheduled to end on July 1, 2026.
  • Remind your patients with EP5 coverage to update their NY State of Health accounts to reflect changes in income, household size, and contact information.
  • NY State of Health and Fidelis Care will provide more information about the change in the coming months.
  • If your patients have questions, please have them call Fidelis Care at 1-888-FIDELIS (1-888-343-3547). Fidelis Care members can also visit one of our Community Offices or StreetSide vehicles for assistance.

What about patients in Essential Plans 1-4?

  • The change affects only EP5 members (200–250% FPL). EP1–EP4 members are not impacted.

For additional questions, or if we can be of assistance in any way, please contact your Fidelis Care Provider Engagement Account Manager. To identify your designated representative, please visit Contact Your Designated Provider Relations Specialist.

Click the button below to submit a request to learn more about other coverage options offered by Fidelis Care.