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HomeAbout usHealth EquityHealth Equity Alt

Health Equity

At Fidelis Care, we believe everyone should have the opportunity to live a healthy life. It’s our mission to ensure New Yorkers have access to high-quality healthcare, so they can get the care they need when they need it.

But many other factors contribute to an individual’s health and wellness beyond access to healthcare. Socioeconomic conditions can influence health risks and outcomes. Poverty, food insecurity, housing instability, education, employment, access to transportation and other circumstances contribute to health disparities among underserved and vulnerable populations.

Fidelis Care is committed to removing those barriers to health to improve access, quality, and affordability. It is an ongoing process that requires working together with our members, providers, and community-based organizations to support fair and just opportunities to equal access to healthcare.

Learn more about our different approaches to improve health equity:


Key partnerships

Wellness commitment to Buffalo Urban League

To nurture social entrepreneurship, facilitate wellness, and strengthen organizations focused on Black, Indigenous and People of Color in Buffalo’s East Side, Fidelis Care and the Centene Foundation donated $1.1 million to the Buffalo Urban League (BUL) to help establish its new headquarters and develop a Wellness and Entrepreneurial Center.

In addition, Fidelis Care partners with BUL through community programs and at events held in the city focused on health, family support and stabilization services, foster care, adoption, education, job training, employment, scholarships, and more.

Buffalo-Urban-League

Mental health alliance with The Jed Foundation

As part of our behavioral health efforts, Fidelis Care and the Centene Foundation awarded $1.1 million to The Jed Foundation (JED) to protect the mental health of New York State’s youth.

Through the funding, JED will expand its current services, providing at least five youth-serving community-based organizations (CBOs) with consultation or strategic planning services, including expert guidance, educational workshops, and training programs, equipping young people with life skills and connecting them to mental healthcare when they are in distress.

Fidelis-JED-Social


More Health Equity News


Invitation to Fidelis Care’s February Provider Office Hours
1/16/2026 • Posted by Provider Relations in Provider News, Provider Quality

Office Hours

Fidelis Care will host four Provider Office Hours in February 2026. During the webinar, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

Provider Office Hours – February 2026

Topic: Fidelis Care Tools & Resources Overview
When:  Thursday, February 12th – 12PM – 1PM EST
Click here to register*

 

Topic: Fidelis Care and Wellcare Quality Programs
When:  Wednesday, February 18th – 10AM – 11AM EST
Click here to register*

 

Topic: Fidelis Care – Back to Basics
When:  Thursday, February 19th – 2PM – 3PM EST
Click here to register*

 

Topic: Utilization Management Overview
When:  Thursday, February 27th – 2PM – 3PM EST
Click here to register*

 

*Attendance will be limited to the first 300 registrants for each session.
 

The Fidelis Care Tools & Resources Overview session will include:

  • How to Contact Provider Relations
  • Navigating the Provider Portal
  • Provider Portal Educational Resources
  • Authorization Tools and Resources
  • Provider Tip Sheets
  • Forms and Applications

 

The Quality session will include:

  • Importance of Directory Information
  • Quality Provider Web Page
  • QARR/HEDIS Medical Record Chases
  • New! Quality Incentive Programs
    • 2026 Medicare Partnership for Quality (P4Q) Program
  • New! Risk Adjustment & Continuity of Care Program
    • 2026 Risk Adjustment Continuity of Care (CoC+) Program launch
    • Monthly CDI Webinar sessions
  • CAHPS
    • Best practices for driving CAHPS score improvement by domain
    • Encourage patients to complete upcoming surveys

 

The Back to Basics session will include:

  • Important Updates/Information
  • Product Portfolio
  • Credentialing and Demographic Changes
  • Authorization Requirements
  • Vendor Information
  • Claims and Billing Information
  • Restricted Recipient Program Overview
  • Provider Tools & Resources

 

The Utilization Management sessions will include:

  • Prior Authorization Overview
  • Authorization Resources
  • Authorization Appeals Process
  • Provider Tools & Resources

 

Once you have registered, you will receive a confirmation email.  If you have any questions, please contact your Fidelis Care Provider Engagement Account Manager or Quality Improvement Specialist. To find your designated representative, please visit Contact Provider Relations or the Quality Information page on our website.