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HomeAbout usHealth EquityHealth Equity Alt

Health Equity

At Fidelis Care, we believe everyone should have the opportunity to live a healthy life. It’s our mission to ensure New Yorkers have access to high-quality healthcare, so they can get the care they need when they need it.

But many other factors contribute to an individual’s health and wellness beyond access to healthcare. Socioeconomic conditions can influence health risks and outcomes. Poverty, food insecurity, housing instability, education, employment, access to transportation and other circumstances contribute to health disparities among underserved and vulnerable populations.

Fidelis Care is committed to removing those barriers to health to improve access, quality, and affordability. It is an ongoing process that requires working together with our members, providers, and community-based organizations to support fair and just opportunities to equal access to healthcare.

Learn more about our different approaches to improve health equity:


Key partnerships

Wellness commitment to Buffalo Urban League

To nurture social entrepreneurship, facilitate wellness, and strengthen organizations focused on Black, Indigenous and People of Color in Buffalo’s East Side, Fidelis Care and the Centene Foundation donated $1.1 million to the Buffalo Urban League (BUL) to help establish its new headquarters and develop a Wellness and Entrepreneurial Center.

In addition, Fidelis Care partners with BUL through community programs and at events held in the city focused on health, family support and stabilization services, foster care, adoption, education, job training, employment, scholarships, and more.

Buffalo-Urban-League

Mental health alliance with The Jed Foundation

As part of our behavioral health efforts, Fidelis Care and the Centene Foundation awarded $1.1 million to The Jed Foundation (JED) to protect the mental health of New York State’s youth.

Through the funding, JED will expand its current services, providing at least five youth-serving community-based organizations (CBOs) with consultation or strategic planning services, including expert guidance, educational workshops, and training programs, equipping young people with life skills and connecting them to mental healthcare when they are in distress.

Fidelis-JED-Social


More Health Equity News


New! Quality Policy for Providers
4/6/2026 • Posted by Provider Relations in Provider News, Provider Quality

Fidelis Care is pleased to announce a new addition to the Provider Manual—the Quality Policy. The policy seeks to set forth the core quality requirements for any provider contracted with Fidelis Care. Those requirements include 1) a minimum Medicare Stars rating of 2.5 or higher, 2) ensuring that at least 50% of the Medicaid HEDIS measures perform at the 75th percentile or higher, 3) 100% medical record submissions for HEDIS & Risk Adjustment purposes, and 4) adherence to digital methods of records submission, or allowing remote access when otherwise not covered. Failure to meet those core requirements will lead to potential termination of the contract.

 

Please note that Fidelis Care has made investments on behalf of providers to meet these requirements, including participation as of November 2025 with 4 of the 6 major Regional Health Information Organizations (RHIOs)—the other 2 will be added in 2026. Additionally, Fidelis Care has staff at its disposal to help with any Supplemental Data submissions (SuDS), along with support for launching bi-connected EMRs (e.g., Epic Payor Platform).

 

Should you have any questions about the new Quality Policy, please contact your Quality Improvement Specialist.  To find your designated representative, please visit our Quality Information website.