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Health Equity

At Fidelis Care, we believe everyone should have the opportunity to live a healthy life. It’s our mission to ensure New Yorkers have access to high-quality healthcare, so they can get the care they need when they need it.

But many other factors contribute to an individual’s health and wellness beyond access to healthcare. Socioeconomic conditions can influence health risks and outcomes. Poverty, food insecurity, housing instability, education, employment, access to transportation and other circumstances contribute to health disparities among underserved and vulnerable populations.

Fidelis Care is committed to removing those barriers to health to improve access, quality, and affordability. It is an ongoing process that requires working together with our members, providers, and community-based organizations to support fair and just opportunities to equal access to healthcare.

Learn more about our different approaches to improve health equity:


Key partnerships

Wellness commitment to Buffalo Urban League

To nurture social entrepreneurship, facilitate wellness, and strengthen organizations focused on Black, Indigenous and People of Color in Buffalo’s East Side, Fidelis Care and the Centene Foundation donated $1.1 million to the Buffalo Urban League (BUL) to help establish its new headquarters and develop a Wellness and Entrepreneurial Center.

In addition, Fidelis Care partners with BUL through community programs and at events held in the city focused on health, family support and stabilization services, foster care, adoption, education, job training, employment, scholarships, and more.

Buffalo-Urban-League

Mental health alliance with The Jed Foundation

As part of our behavioral health efforts, Fidelis Care and the Centene Foundation awarded $1.1 million to The Jed Foundation (JED) to protect the mental health of New York State’s youth.

Through the funding, JED will expand its current services, providing at least five youth-serving community-based organizations (CBOs) with consultation or strategic planning services, including expert guidance, educational workshops, and training programs, equipping young people with life skills and connecting them to mental healthcare when they are in distress.

Fidelis-JED-Social


More Health Equity News


Fidelis Care Pharmacy Benefits and Authorizations
4/6/2026 • Posted by Provider Relations in Provider News

Fidelis Care’s Pharmacy Services would like to provide clarification on how medications are covered under member’s medical and pharmacy benefits.

 

Medications Covered Under Fidelis Care Medical Benefit

  • Physician Administered Drugs – medications administered to a member during an outpatient visit.
    • Providers obtain medication via “buy-and-bill” or shipment to their practice site from a vendor of their choosing.
    • Coverage is dictated by Fidelis Care Authorization GridsPrior Authorization Lookup Tool and/or Evolent Specialty Services (formerly NCH) Authorization Grids (Oncology Regimen Specific).
    • Medical Benefit Authorization Grids are plan specific.
    • If a medication is listed on one of the above authorization grids/tools, an authorization is required prior to use/billing date of service.
    • If a medication is not listed, no prior authorization is needed.
  • Physician administered drugs remain in-scope under the Fidelis Care Medical Benefit for Medicaid & HARP members (not impacted by NYS Pharmacy Benefit transition).
  • Medical Benefit Pharmacy prior authorizations can be faxed with the “Medical Benefit Request Only” section filled out.
    • If faxing is not an option or not-preferred, submission of a prior authorization electronically via ePA, and/or called in to Fidelis Care directly is also an option.

 

Additional Tips

  • Please ensure Medication PA Requests are submitted utilizing the most current version of the Fidelis Care Medication Request form. This is available on fideliscare.org/pharmacy, under the ‘Utilization Management Programs’ tab.
  • Please fully complete the Fidelis Care Medication Request form prior to submission and include any pertinent clinical documentation supporting the medication request with your initial submission.
  • Please ensure the J-/Q-code (HCPCS code) requested is the SAME J-/Q-code that a claim is intended to be billed for. Claims payment may be impacted if the J-/Q-code billed is misaligned to the J-/Q-code on an approved Medication PA.
  • Please note the ‘MEDICAL BENEFIT REQUESTS ONLY’ section and ensure it is also completed in full prior to submission.  This includes the Servicing Provider information.
  • The Servicing Provider is the entity that will submit the claim to Fidelis Care Medical Benefit.
  • The absence of a medication from the authorization grid or the obtainment of a prior authorization is not a guarantee for reimbursement as there are other factors to consider when reviewing a claim submission.

 

Line of Business

Medical Benefit Initial Request Fax Number

Medical Benefit Appeals Request Fax Number

Medicare

844-235-5090

833-757-0611 (only for Part B)

Medicaid, CHP, EP, & Ambetter

844-235-5090

844-235-5091

 

Medications Covered Under Fidelis Care Pharmacy Benefit

  • Coverage is dictated by Fidelis Care Formularies.
    • Members obtain medications from community or retail outpatient pharmacies.
    • Pharmacy Benefit Formularies are plan specific.
    • Each formulary clearly indicates whether or not a medication requires a prior authorization. 
    • Non-formulary (NF) medications also require authorization prior to the prescription being filled at a community or retail outpatient pharmacy.
    • As of 4/1/2023, Medicaid & HARP Pharmacy benefits are administered by the NYS NYRx program. Visit the NYRx program website for information on the NYRx Preferred Drug List (PDL) and Prior Authorization submission requirements.
  • Pharmacy Benefit Pharmacy Prior Authorizations can be faxed, submitted electronically via ePA, and/or called in to Fidelis Care directly.

 

Additional Tips

  • Please ensure Medication PA Requests are submitted utilizing the most current version of the Fidelis Care Medication Request form. This is available on fideliscare.org/pharmacy, under the ‘Utilization Management Programs’ tab.
  • Please fully complete the Fidelis Care Medication Request form prior to submission and include any pertinent clinical documentation supporting the medication request with your initial submission.
  • Please leave the ‘MEDICAL BENEFIT REQUESTS ONLY’ section BLANK when submitting a request under the pharmacy benefit.

 

Line of Business

Pharmacy Benefit Initial Request Fax Number

Pharmacy Benefit Appeals Request Fax Number

Medicare

844-235-5021

866-388-1766

CHP, EP, & Ambetter

844-235-4852

888-865-6531

 

 

For additional questions, or if we can be of assistance in any way, please contact your Fidelis Care Provider Engagement Account Manager. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist.