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HomeAbout usHealth EquityHealth Equity Alt

Health Equity

At Fidelis Care, we believe everyone should have the opportunity to live a healthy life. It’s our mission to ensure New Yorkers have access to high-quality healthcare, so they can get the care they need when they need it.

But many other factors contribute to an individual’s health and wellness beyond access to healthcare. Socioeconomic conditions can influence health risks and outcomes. Poverty, food insecurity, housing instability, education, employment, access to transportation and other circumstances contribute to health disparities among underserved and vulnerable populations.

Fidelis Care is committed to removing those barriers to health to improve access, quality, and affordability. It is an ongoing process that requires working together with our members, providers, and community-based organizations to support fair and just opportunities to equal access to healthcare.

Learn more about our different approaches to improve health equity:


Key partnerships

Wellness commitment to Buffalo Urban League

To nurture social entrepreneurship, facilitate wellness, and strengthen organizations focused on Black, Indigenous and People of Color in Buffalo’s East Side, Fidelis Care and the Centene Foundation donated $1.1 million to the Buffalo Urban League (BUL) to help establish its new headquarters and develop a Wellness and Entrepreneurial Center.

In addition, Fidelis Care partners with BUL through community programs and at events held in the city focused on health, family support and stabilization services, foster care, adoption, education, job training, employment, scholarships, and more.

Buffalo-Urban-League

Mental health alliance with The Jed Foundation

As part of our behavioral health efforts, Fidelis Care and the Centene Foundation awarded $1.1 million to The Jed Foundation (JED) to protect the mental health of New York State’s youth.

Through the funding, JED will expand its current services, providing at least five youth-serving community-based organizations (CBOs) with consultation or strategic planning services, including expert guidance, educational workshops, and training programs, equipping young people with life skills and connecting them to mental healthcare when they are in distress.

Fidelis-JED-Social


More Health Equity News


Private Duty Nursing Updates as of July 1, 2026
6/5/2026 • Posted by Provider Relations in Provider News

Fidelis Care would like to advise Providers of an update to the Private Duty Nursing (PDN) manual as of July 1, 2026.

 

Member Demographic Information Form

Detailed in section 6.11 of the Private Duty Nursing (PDN) manual, this form is to be completed by the Billing Provider. If support is needed for completion, members’ Care Manager should be contacted.

  • The form includes a home safety attestation and applicable member information regarding school and day program.
  • This form must be submitted with new PDN cases and with 12-month documentation renewal requests, along with the required documentation detailed in Section 6.1 of the PDN Policy Manual. 
  • This form is required any time there has been a change to the information provided, submitted via change request to eMedNY per Section 9.1 of the PDN Policy Manual.
  • The form must be dated no more than 90 days before the prior approval start date.
  • Incomplete or missing forms will not be accepted and will delay the prior approval process.

Trained Caregiver Form

Detailed in section 6.12 of the Private Duty Nursing (PDN) manual, this form is to be completed by the Members’ Trained Caregiver(s).

  • The form includes a training attestation statement, member household information, and the trained caregiver’s living situation, employment, and college status.
  • At least one trained adult caregiver is required and cannot be a provider servicing the case (submit a separate form for any additional trained caregivers).
  • This form must be submitted with new PDN cases and with 12-month documentation renewal requests, along with the required documentations detailed in Section 6.1 of the PDN Policy Manual.
  • This form is required any time there has been a change to the information provided, submitted via change request to eMedNY, per Section 9.1 of the PDN Policy Manual.
  • The form must be dated no more than 90 days before the prior approval start date.
  • Incomplete or missing forms will not be accepted and will delay the prior approval process.

 

For additional questions, or if we can be of assistance in any way, please contact your Fidelis Care Provider Engagement Account Manager. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist. Thank you for being a valued Fidelis Care partner in the provision of quality care.