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Health Equity

At Fidelis Care, we believe everyone should have the opportunity to live a healthy life. It’s our mission to ensure New Yorkers have access to high-quality healthcare, so they can get the care they need when they need it.

But many other factors contribute to an individual’s health and wellness beyond access to healthcare. Socioeconomic conditions can influence health risks and outcomes. Poverty, food insecurity, housing instability, education, employment, access to transportation and other circumstances contribute to health disparities among underserved and vulnerable populations.

Fidelis Care is committed to removing those barriers to health to improve access, quality, and affordability. It is an ongoing process that requires working together with our members, providers, and community-based organizations to support fair and just opportunities to equal access to healthcare.

Learn more about our different approaches to improve health equity:


Key partnerships

Wellness commitment to Buffalo Urban League

To nurture social entrepreneurship, facilitate wellness, and strengthen organizations focused on Black, Indigenous and People of Color in Buffalo’s East Side, Fidelis Care and the Centene Foundation donated $1.1 million to the Buffalo Urban League (BUL) to help establish its new headquarters and develop a Wellness and Entrepreneurial Center.

In addition, Fidelis Care partners with BUL through community programs and at events held in the city focused on health, family support and stabilization services, foster care, adoption, education, job training, employment, scholarships, and more.

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Mental health alliance with The Jed Foundation

As part of our behavioral health efforts, Fidelis Care and the Centene Foundation awarded $1.1 million to The Jed Foundation (JED) to protect the mental health of New York State’s youth.

Through the funding, JED will expand its current services, providing at least five youth-serving community-based organizations (CBOs) with consultation or strategic planning services, including expert guidance, educational workshops, and training programs, equipping young people with life skills and connecting them to mental healthcare when they are in distress.

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More Health Equity News


Fidelis Care Highlights National Pharmacy Week
10/25/2022 • Posted by Fidelis Care in Corporate News, In The Community

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Long Island City, NY (October 25, 2022) – National Pharmacy Week, which took place from October 16-22, is an annual observance that acknowledges the invaluable contributions that Pharmacists and Pharmacy Technicians make to patient care in traditional pharmacy settings, such as hospital and community pharmacies, and in managed care organizations such as Fidelis Care.

Fidelis Care’s Pharmacists support a variety of services, including: developing and implementing evidence-cased clinical programs and medication therapy management programs and services, instituting practices to ensure member safety, communicating and collaborating with members and providers, and managing quality and cost effectiveness. The Pharmacy team at Fidelis Care is responsible for overseeing the prescription drug benefits for over 2.5 million members, ensuring they receive the appropriate medication therapy at the appropriate time.

Through partnerships with providers, retail pharmacies, social workers, and other health care professionals, Fidelis Care’s Pharmacy team works to improve health outcomes by closely examining members’ prescriptions, completing a thorough analysis of a member’s entire medication regimen, and ensuring members have the medication they need when they need it. The team also focuses on identifying potential medication conflicts and suggesting alternative medications as necessary.

“Fidelis Care’s Pharmacy Team is committed to an efficient and thorough medication review process that enables our members to receive their prescriptions when they need them,” said Erick Moncayo, Vice President, Pharmacy Operations. “Our Pharmacists and Pharmacy Technicians play an integral role in supporting safe and effective medication use for members, which can be a key factor in improved health outcomes.”

In addition to promoting medication adherence, many Fidelis Care Pharmacists and Pharmacy Technicians work on specialized teams such as Behavioral Health, HIV, and Hepatitis to help the most at-risk members through various case management initiatives.

For more information about Fidelis Care, visit: fideliscare.org


About Fidelis Care
Fidelis Care is a mission-driven health plan offering quality, affordable coverage for children and adults of all ages and at all stages of life. With more than 2.5 million members statewide, Fidelis Care believes that all New Yorkers should have access to affordable, quality health insurance. Follow us on LinkedIn at linkedin.com/company/fidelis-care, on Twitter at @fideliscare, Instagram at @fideliscare, and on Facebook at facebook.com/fideliscare. For more information, call Fidelis Care at 1-888-FIDELIS (1-888-343-3547) or visit fideliscare.org.