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Health Equity

At Fidelis Care, we believe everyone should have the opportunity to live a healthy life. It’s our mission to ensure New Yorkers have access to high-quality healthcare, so they can get the care they need when they need it.

But many other factors contribute to an individual’s health and wellness beyond access to healthcare. Socioeconomic conditions can influence health risks and outcomes. Poverty, food insecurity, housing instability, education, employment, access to transportation and other circumstances contribute to health disparities among underserved and vulnerable populations.

Fidelis Care is committed to removing those barriers to health to improve access, quality, and affordability. It is an ongoing process that requires working together with our members, providers, and community-based organizations to support fair and just opportunities to equal access to healthcare.

Learn more about our different approaches to improve health equity:


Key partnerships

Wellness commitment to Buffalo Urban League

To nurture social entrepreneurship, facilitate wellness, and strengthen organizations focused on Black, Indigenous and People of Color in Buffalo’s East Side, Fidelis Care and the Centene Foundation donated $1.1 million to the Buffalo Urban League (BUL) to help establish its new headquarters and develop a Wellness and Entrepreneurial Center.

In addition, Fidelis Care partners with BUL through community programs and at events held in the city focused on health, family support and stabilization services, foster care, adoption, education, job training, employment, scholarships, and more.

Buffalo-Urban-League

Mental health alliance with The Jed Foundation

As part of our behavioral health efforts, Fidelis Care and the Centene Foundation awarded $1.1 million to The Jed Foundation (JED) to protect the mental health of New York State’s youth.

Through the funding, JED will expand its current services, providing at least five youth-serving community-based organizations (CBOs) with consultation or strategic planning services, including expert guidance, educational workshops, and training programs, equipping young people with life skills and connecting them to mental healthcare when they are in distress.

Fidelis-JED-Social


More Health Equity News


Hispanic Heritage Month Spotlight: Lucia Colindres, Ibero-American Action League
10/4/2023 • Posted by Fidelis Care in Diversity, Equity and Inclusion, In The Community

Lucia Colindres

Hispanic communities encounter significant disparities in accessing quality healthcare and achieving the best health outcomes. Throughout National Hispanic Heritage Month, Fidelis Care celebrates diversity, equity, and inclusion by supporting our Hispanic colleagues and partners.

Lucia Colindres, MSHA, FDC, CHW, is the Chief Program Officer at the Ibero-American Action League, Inc. Born in San Salvador, El Salvador, Colindres came to America in 1989. “Hispanic Heritage Month is a time of year when we observe how our community's unique contributions have added to the story of the United States. My children and their friends can learn about our culture, food, and traditions,” she said.

The Ibero-American Action League is a dual-language multi-service agency that uplifts and empowers Latinos and the underserved. Its goal is to advocate for these communities to achieve equity and help individuals become valued community members.

“Many of our services support Latino families to address social determinants of health,” Colindres said. “This includes opportunities for employment connections, family and social support, financial support, community safety, health and sexual education, language services, care coordination services, and more.”

Common Ground Health, a Rochester-based health research and planning organization, lists some of the health inequities faced by the Hispanic community as diabetes, hypertension, cancer, heart disease, and mental health.

"We also know that language barriers and lack of health insurance significantly impact health access,” Colindres said. “Ibero appreciates the fact that Fidelis Care provides health insurance enrollment services at our Community Resource Center and has bilingual representatives onsite to connect directly with participants in our many programs.”

Hispanic heritage is celebrated all year long at the Ibero-American Action League. During Hispanic Heritage Month, the organization supports local community events at The International Plaza featuring traditional music, arts, food, and culture. The organization also participates in the Hispanic Heritage Block Party in Rochester.

“Through our work at Ibero, we are proud to empower people while serving and transforming our communities,” Colindres said.


Lucia Colindres, MSHA, FDC, CHW, is the Chief Program Officer at the Ibero-American Action League, Inc. She oversees several Ibero programs and related health initiatives throughout the Finger Lakes and Capital Region. Colindres was the Executive Director of the Community Health Workers Association of Rochester, Inc., and is currently the board co-chair. She is also a member of the Community Health Worker Leaders of the National Association of Community Health Workers.