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Health Equity

At Fidelis Care, we believe everyone should have the opportunity to live a healthy life. It’s our mission to ensure New Yorkers have access to high-quality healthcare, so they can get the care they need when they need it.

But many other factors contribute to an individual’s health and wellness beyond access to healthcare. Socioeconomic conditions can influence health risks and outcomes. Poverty, food insecurity, housing instability, education, employment, access to transportation and other circumstances contribute to health disparities among underserved and vulnerable populations.

Fidelis Care is committed to removing those barriers to health to improve access, quality, and affordability. It is an ongoing process that requires working together with our members, providers, and community-based organizations to support fair and just opportunities to equal access to healthcare.

Learn more about our different approaches to improve health equity:


Key partnerships

Wellness commitment to Buffalo Urban League

To nurture social entrepreneurship, facilitate wellness, and strengthen organizations focused on Black, Indigenous and People of Color in Buffalo’s East Side, Fidelis Care and the Centene Foundation donated $1.1 million to the Buffalo Urban League (BUL) to help establish its new headquarters and develop a Wellness and Entrepreneurial Center.

In addition, Fidelis Care partners with BUL through community programs and at events held in the city focused on health, family support and stabilization services, foster care, adoption, education, job training, employment, scholarships, and more.

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Mental health alliance with The Jed Foundation

As part of our behavioral health efforts, Fidelis Care and the Centene Foundation awarded $1.1 million to The Jed Foundation (JED) to protect the mental health of New York State’s youth.

Through the funding, JED will expand its current services, providing at least five youth-serving community-based organizations (CBOs) with consultation or strategic planning services, including expert guidance, educational workshops, and training programs, equipping young people with life skills and connecting them to mental healthcare when they are in distress.

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More Health Equity News


Fidelis Care and Hometown Health Centers Team Up for Health Insurance Renewal Event
10/24/2023 • Posted by Fidelis Care in In The Community, Renewal


Fidelis Care and health care provider Hometown Health Centers recently partnered for an event to educate the public about a major change in the health insurance renewal process.  

At the start of the COVID-19 pandemic, the federal government provided New York State with additional funding to keep individuals covered under Medicaid, Child Health Plus, Essential Plan, and Managed Long Term Care. With the federal public health emergency now ended, those individuals must take action to keep their health insurance.

About nine million New Yorkers, including nearly 21,000 Hometown Health Centers patients and two million Fidelis Care members, may be impacted by the change.

To raise awareness and encourage members and patients to act, Fidelis Care and Hometown Health Centers held a health insurance renewal information event at Hometown’s Schenectady location. Christopher White, Fidelis Care Sales and Marketing Director, and Julie Bazzell, Hometown Health Centers Chief Operating Officer, spoke about the importance of people maintaining their health coverage.

White said, “It is important to note that if people on impacted health plans do not take action to renew, they risk losing coverage. Fidelis Care can be found across the Capital Region. Our representatives are here to walk you through every step of the process. Visit one of our community offices or a Fidelis Care StreetSide RV location, give us a call, or go to fideliscare.org whether you’ve already started the process and need help finishing it, or if you have any questions about benefits. Our experienced Health Benefit Representatives can work with you to find quality, affordable health insurance.”

Bazzell said, “Hometown Health Centers and Fidelis Care are longtime partners in providing healthcare to the Schenectady and Amsterdam communities. Hometown finds the health insurance renewal process to be especially important to maintain coverage for continuous access to medical, dental, and behavioral health services. Access to medications is also a big part of renewing health insurance. Not having an interruption in your coverage is critical for filling your prescriptions. The continuity of care goes hand-in-hand with the continuity of coverage.”

Those interested in learning more about health insurance renewals can visit the Fidelis Care website at fideliscare.org/renew or call 1-866-435-9521 (TTY: 711) Monday-Friday 8:30 AM to 6 PM.