Member

Login to your account, make a payment, see benefits and more.

Members

Manage Your Plan

Helpful Tools

Wellcare By Fidelis Care

Members
Providers

Login to your account, download forms, view auth grids and more.

Providers

Provider Resources

About Our Plans

Helpful Tools

Providers
Shop For a Plan

See plan benefits, coverage areas, get a quote and more.

Shop for a Plan

Our Plans

Helpful Tools

Wellcare By Fidelis Care

Shop for a Plan
AAA
HomeAbout usHealth EquityHealth Equity Alt

Health Equity

At Fidelis Care, we believe everyone should have the opportunity to live a healthy life. It’s our mission to ensure New Yorkers have access to high-quality healthcare, so they can get the care they need when they need it.

But many other factors contribute to an individual’s health and wellness beyond access to healthcare. Socioeconomic conditions can influence health risks and outcomes. Poverty, food insecurity, housing instability, education, employment, access to transportation and other circumstances contribute to health disparities among underserved and vulnerable populations.

Fidelis Care is committed to removing those barriers to health to improve access, quality, and affordability. It is an ongoing process that requires working together with our members, providers, and community-based organizations to support fair and just opportunities to equal access to healthcare.

Learn more about our different approaches to improve health equity:


Key partnerships

Wellness commitment to Buffalo Urban League

To nurture social entrepreneurship, facilitate wellness, and strengthen organizations focused on Black, Indigenous and People of Color in Buffalo’s East Side, Fidelis Care and the Centene Foundation donated $1.1 million to the Buffalo Urban League (BUL) to help establish its new headquarters and develop a Wellness and Entrepreneurial Center.

In addition, Fidelis Care partners with BUL through community programs and at events held in the city focused on health, family support and stabilization services, foster care, adoption, education, job training, employment, scholarships, and more.

Buffalo-Urban-League

Mental health alliance with The Jed Foundation

As part of our behavioral health efforts, Fidelis Care and the Centene Foundation awarded $1.1 million to The Jed Foundation (JED) to protect the mental health of New York State’s youth.

Through the funding, JED will expand its current services, providing at least five youth-serving community-based organizations (CBOs) with consultation or strategic planning services, including expert guidance, educational workshops, and training programs, equipping young people with life skills and connecting them to mental healthcare when they are in distress.

Fidelis-JED-Social


More Health Equity News


Primary Care Provider Plays a Key Role in Your Care
4/12/2024 • Posted by Fidelis Care in Health and Wellness, Member News



A primary care provider (PCP) helps you stay healthy. It’s important to build a strong and lasting relationship with your PCP. That way, your PCP can learn more about you and your health over time. Your PCP can see any changes in your health and help support your health and wellness.

You should regularly visit your PCP, who will help you stay healthy and find health problems early. At annual checkups, PCPs will answer questions about tests, vaccines, and medications.

Having a relationship with a trusted PCP also means people may be less likely to need expensive tests, emergency care, or an unexpected hospital stay.

Here are some tips to help you build a long-term relationship with a PCP:

  • Communication: Have open, honest, and regular talks with your PCP. Tell your PCP about any changes in your health right away and ask questions. A strong doctor-patient relationship means both of you are participating in your healthcare journey.
  • Follow Medical Advice: Follow all prescribed treatments, medications, and lifestyle recommendations. Work with your PCP to find a good plan to help achieve your health goals.
  • Emergency Readiness: Know your PCP’s after-hours availability in case of an emergency.

Finding and keeping the right PCP is like other relationships. Look at your choices, ask the right questions, and keep communicating. Having a good relationship with a PCP who understands your needs and values is an important part of creating a healthier and more fulfilling life.

Questions about the Essential Plan? A Fidelis Care representative can answer your questions, help you apply for the Essential Plan, or renew your current coverage by phone. You can also visit fideliscare.org/essential-plan

Fidelis Care recommends all of our members have a PCP. If you are a Fidelis Care Essential Plan member, you will need to select a PCP. Visit fideliscare.org/findadoctor to find PCPs near you. Then call 1-888-FIDELIS (1-888-343-3547); TTY: 711, and a Representative will update your account.