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Health Equity

At Fidelis Care, we believe everyone should have the opportunity to live a healthy life. It’s our mission to ensure New Yorkers have access to high-quality healthcare, so they can get the care they need when they need it.

But many other factors contribute to an individual’s health and wellness beyond access to healthcare. Socioeconomic conditions can influence health risks and outcomes. Poverty, food insecurity, housing instability, education, employment, access to transportation and other circumstances contribute to health disparities among underserved and vulnerable populations.

Fidelis Care is committed to removing those barriers to health to improve access, quality, and affordability. It is an ongoing process that requires working together with our members, providers, and community-based organizations to support fair and just opportunities to equal access to healthcare.

Learn more about our different approaches to improve health equity:


Key partnerships

Wellness commitment to Buffalo Urban League

To nurture social entrepreneurship, facilitate wellness, and strengthen organizations focused on Black, Indigenous and People of Color in Buffalo’s East Side, Fidelis Care and the Centene Foundation donated $1.1 million to the Buffalo Urban League (BUL) to help establish its new headquarters and develop a Wellness and Entrepreneurial Center.

In addition, Fidelis Care partners with BUL through community programs and at events held in the city focused on health, family support and stabilization services, foster care, adoption, education, job training, employment, scholarships, and more.

Buffalo-Urban-League

Mental health alliance with The Jed Foundation

As part of our behavioral health efforts, Fidelis Care and the Centene Foundation awarded $1.1 million to The Jed Foundation (JED) to protect the mental health of New York State’s youth.

Through the funding, JED will expand its current services, providing at least five youth-serving community-based organizations (CBOs) with consultation or strategic planning services, including expert guidance, educational workshops, and training programs, equipping young people with life skills and connecting them to mental healthcare when they are in distress.

Fidelis-JED-Social


More Health Equity News


National Recovery Month: Hope Begins at CASA-Trinity
9/9/2024 • Posted by CASA-Trinity in Health and Wellness, Mental Health


September marks National Recovery Month, a time dedicated to raising awareness about substance use treatment and mental health services that help people live healthier lives. The U.S. Substance Abuse and Mental Health Services Administration shows that in 2021, more than 20 million Americans age 12 or older were in recovery from substance use disorders, highlighting the vital need for support and resources. This month, we honor the strength and resilience of those in recovery and the dedication of the professionals who support them.

In observance of National Recovery Month, Fidelis Care visited CASA-Trinity in Livingston County to learn more about its substance use treatment programs. We talked with Clinical Supervisor Van Pham and Peer Recovery Specialist Alyssa Sick about how they help clients on their recovery journeys.


Fidelis Care: Tell us about your role at CASA-Trinity.

Van Pham: CASA-Trinity is a facility that provides outpatient, inpatient, and residential services for people who suffer from mental health and substance use disorders. I am a clinical supervisor at CASA-Trinity and work at the Dansville outpatient clinic.

Alyssa Sick: I first came to CASA-Trinity as a client. I successfully completed my recovery program and I now work for CASA-Trinity helping people with their recovery journey.


Fidelis Care: What is your message in observance of National Recovery Month?

Van Pham: CASA-Trinity’s motto is “Hope Begins Here.” Recovery is not an easy process, so the first step is to just reach out for help.

Alyssa Sick: I want those in recovery or seeking recovery to know that you are worth it. It might seem scary as you first start, and maybe you have a lot of questions, and maybe you’re uncertain. But I do know from my experience that it is possible, that you can connect with people to get the help that you need. It just takes one simple choice. It might seem overwhelming at first, but there are people here who will help you.


Fidelis Care: What advice do you have for family members, loved ones, or friends of those in recovery or in need of services?

Van Pham: If you have a family member who is struggling, we always encourage you to call with them. We offer help for family members who are also struggling loving an addict themselves. We have several counselors and we have several resources that can help you, as well.

Alyssa Sick: I think it’s important for the family members and the friends to have support just as much as the person that’s affected. My advice is to just know it’s very difficult for both the addict and the family or the alcoholic and the family. Don’t lose hope, because even if it seems like it’s completely gone, there’s always a chance.

For help with substance use disorder recovery, contact your primary care provider. If you are a Fidelis Care member, we have resources available for you. Call us at 1-888-FIDELIS (1-888-343-3547) TTY: 711. Use extension 16072 for Behavioral Health Services or extension 16077 to contact HealthierLife (HARP) for qualifying Medicaid Managed Care members.


Additional resources:

Fidelis Care Behavioral Health Resources

Fidelis Care HealthierLife (HARP)