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At Fidelis Care, we believe everyone should have the opportunity to live a healthy life. It’s our mission to ensure New Yorkers have access to high-quality healthcare, so they can get the care they need when they need it.
But many other factors contribute to an individual’s health and wellness beyond access to healthcare. Socioeconomic conditions can influence health risks and outcomes. Poverty, food insecurity, housing instability, education, employment, access to transportation and other circumstances contribute to health disparities among underserved and vulnerable populations.
Fidelis Care is committed to removing those barriers to health to improve access, quality, and affordability. It is an ongoing process that requires working together with our members, providers, and community-based organizations to support fair and just opportunities to equal access to healthcare.
Fidelis Care’s innovative Health-Related Social Needs (HRSN) screener program is a grassroots health equity initiative to address conditions that affect people’s ability to maintain their health and well-being. HRSN refers to the social and economic needs that individuals experience that affect their ability to maintain their health and well-being. They include things such as housing instability, housing quality, food insecurity, employment, personal safety, lack of transportation, and more.
The screener enables trained Fidelis Care representatives to assess an individual’s immediate needs and challenges related to HRSN through a brief series of questions covering areas such as access to transportation, food, and secure and safe housing. More than 450,000 Fidelis Care members have participated to date.
Fidelis Care proudly supports New York State’s innovative Social Care Network (SCN) program. The SCN program, part of NYS’ 1115 Medicaid Redesign initiative, encourages partnerships across health and social services to address Medicaid members' Health-Related Social Needs (HRSN), such as food insecurity, housing instability, and lack of transportation.
Effective January 1, 2025, eligible Medicaid, MAP, MLTC, and HARP members can access to a range of free services through their local Social Care Network (SCN), which connects members to organizations in their community. These services provide essential support for housing, nutrition, transportation, and care management to help members, and their families thrive.
Access to maternal healthcare helps ensure safe pregnancies and healthy babies. Expectant mothers need regular checkups and a healthy lifestyle to prevent potential problems and have a healthy pregnancy. Fidelis Care is dedicated to helping improve maternal health outcomes in New York State and ensuring there is equitable access to services for pregnant and new mothers.
Fidelis Care offers a special, free program called BabyCare to support the health of members during pregnancy. When members join BabyCare, a Fidelis Care Maternal Care Associate is assigned to help them every step of the way. Fidelis Care also has partnered with Pomelo Care to provide free 24/7 online pregnancy and infant care to eligible members.
To focus our maternal health efforts, Fidelis Care also has a Maternal Health Grant Program to provide funding to providers and not-for-profit groups across New York State that focus on helping moms stay healthy.
Fidelis Care is dedicated to helping improve access to behavioral health services and outcomes. We are committed to supporting comprehensive, accessible, and compassionate care. We work together with providers and community organizations in support of these goals.
As part of these efforts, Fidelis Care and the Centene Foundation awarded $1.1 million to The Jed Foundation to protect the mental health of New York State’s youth. Through our funding,JED will expand its current services, providing at least five youth-serving community-based organizations (CBOs) with consultation or strategic planning services, including expert guidance, educational workshops, and training programs, equipping young people with life skills and connecting them to mental healthcare when they are in distress.
In addition, Fidelis Care offers a Behavioral Health Grant Program to provide funding and support to providers and community-based organizations across New York State. Grant recipients demonstrate a strong commitment to addressing mental health needs through innovative programs and services.
Fidelis Care partners with healthcare providers in rural areas to ensure that residents have access to quality care closer to home. Rural communities face unique challenges because of limited access to major grocery stores, safe and affordable housing, transportation, and other resources.
To focus our rural health efforts, Fidelis Care’s Rural Health Grant Program provides funding to support local organizations in New York State. These groups focus on helping people in rural communities, especially those with low incomes and high needs.
Fidelis Care’s Veggies to Go program distributes bags of healthy food to individuals and families in need across New York State. The goal is to address nutrition and food insecurity in urban and rural communities across New York State. The events also feature information on healthy eating, including Fidelis Care’s ‘Lunchology’ recipe sheets.
Backpack Heroes is a special program designed to fight weekend hunger coordinated by Fidelis Care, The Food Bank of Northeastern New York, and WRGB-Channel 6. Through the program, participating students receive backpacks full of food each Friday to help ensure they do not go hungry over the weekend when they are not in school. Each year, Backpack Heroes is supported by caring community members, whose donations help to fight weekend hunger. Over the past nine years, Fidelis Care has raised over $775,000 for this cause.
In addition, Fidelis Care partners with communityorganizations across New York State to fight food insecurity and educate peopleabout the important connection between nutrition and overall health. FidelisCare has launched a Food Is Medicine grant initiative, giving $130,000 in 2025to 10 organizations like Feedmore WNY and Nassau County Department ofHealth that integrate nutrition with healthcare. With over 2.2 million NewYorkers affected by food insecurity, including 14% of children, these grantshelp local organizations connect families with healthy food and chronic diseaseprevention resources. Visit our Food Insecurity Grant Program page to learn more.
To nurture social entrepreneurship, facilitate wellness and strengthen organizations focused on Black, Indigenous and People of Color in Buffalo’s East Side, Fidelis Care and the Centene Foundation donated $1.1 million Commitment to the Buffalo Urban League (BUL) to help establish its new headquarters and develop a Wellness and Entrepreneurial Center.
In addition, Fidelis Care partners with BUL through community programs and at events held in the city focused on health, family support and stabilization services, foster care, adoption, education, job training, employment, scholarships, and more.