The Fidelis Care Blog

Providers & members phoning in to our call centers may have experienced longer than usual wait times to connect with a live representative. Please know that there are self-service resources available to you and your practice.

These include:

• Provider Access Online portal for patient rosters, remittances, authorization requests and letters, claims status, quality reports and more
• Interactive Voice Response (IVR) System at 1-888-343-3547
• Online Access to our Delegated Vendor Authorization Programs: https://www.fideliscare.org/Provider/Submit-Authorization-Requests
• Our Provider News Feed for the latest in Fidelis Care Initiatives
• Access to clinical and payment policies https://www.fideliscare.org/Provider/Provider-Policies

As Fidelis Care works diligently to return to pre-pandemic staffing levels, we appreciate your patience.

Providers & members phoning in to our call centers may have experienced longer than usual wait times to connect with a live representative. Please know that there are self-service resources available to you and your practice.

These include:

• Provider Access Online portal for patient rosters, remittances, authorization requests and letters, claims status, quality reports and more
• Interactive Voice Response (IVR) System at 1-888-343-3547
• Online Access to our Delegated Vendor Authorization Programs: https://www.fideliscare.org/Provider/Submit-Authorization-Requests
• Our Provider News Feed for the latest in Fidelis Care Initiatives
• Access to clinical and payment policies https://www.fideliscare.org/Provider/Provider-Policies

As Fidelis Care works diligently to return to pre-pandemic staffing levels, we appreciate your patience.