For the 18th consecutive year, Fidelis Care wants to know more about your experience with us. Your office may have received a survey in the mail requesting you to complete a survey, which may be completed by paper or online.
Annually, Fidelis Care is required by the Centers for Medicare and Medicaid Services (CMS) to submit complete diagnostic data for Medicare members. To help us obtain the necessary medical records for submission, Fidelis Care is working in partnership with Optum and CiOX Health*. If you have received a packet requesting medical records, please be aware that records must be received no later than December 14, 2018.
Fidelis Care provides voluntary Population Health Management (PHM) programs that meet the care needs of its entire member population, across the continuum of care. The PHM programs focus on the “whole person” and the member’s entire care journey.
As you know, prior authorizations can be requested online via Provider Access Online (Fidelis Care’s secure provider portal).
Did you know you can also check the status of authorizations using the provider portal? With this option, you no longer have to call in to check the status.
Beginning in September 2018, there will be an authorization requirement change for Fidelis Care at Home (FCAH) members who are also covered by a Medicare plan, which is the member’s primary coverage plan. Read more...