Welcome, Providers!

The METS program is an integrated, whole health approach to support members with significant behavioral health challenges. It includes behavioral health, medical, therapeutic, pharmacy, and supplemental services.

Fidelis Care is pleased to inform you that the medical record request letter and details for 2023 HEDIS/QARR have been posted on our Provider Portal, Provider Access Online (PAO). Please review these materials and send the requested documentation to Fidelis Care as soon as possible.

Resiliency defines my life. Throughout the years, I have drawn inspiration from phenomenal women who have modeled this quality for me and countless others. While in college, I had the privilege of meeting the acclaimed poet, Maya Angelou, and hearing her speak about overcoming enormous obstacles to create a life of which she was proud. Ms. Angelou survived segregation, racism, sexual abuse, and her own insecurities to inspire others to be their best selves. She used her talents and grit to become a civil rights activist and an accomplished author, professor, poet, director, and composer. Her message was one of love, hope, and courage. Ms. Angelou showed me how every person can rise from tragedy and hardship to live a meaningful life.

Fidelis Care Chief Medical Officer Dr. Vincent Marchello presented a $20,000 maternal health grant to Life of Hope in Brooklyn. The funding is one of nine grants awarded to community-based not-for-profit organizations that support maternal health and wellness across New York State. The grants, totaling $158,000, will assist these organizations that play a vital role in ensuring safe pregnancies and healthy babies – particularly for underserved, lower-income women and their families.

As of January 1, 2024, Fidelis Care has partnered with MCG Health to implement the MCG Cite Guideline Transparency Tool. Providers can access this feature through the Fidelis Care Provider Portal.