Provider | Fidelis Care

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Patient Satisfaction Surveys
1/8/2019 • Posted by Provider Relations

Fidelis Care uses surveys to measure the quality of care given to our members, as well as their satisfaction, as required by law.  Please take a moment to review the survey information here Patient Satisfaction Surveys.  It includes some of the key points and recommendations to focus on to increase member satisfaction and improve health outcomes. We encourage you to use the focus areas to enhance communication with your patients about available benefits and to set expectations around appointment availability.  By partnering together, we can change our members’ lives. 

 

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Provider Access Online

Verify member eligibility or renewal status, check claims, send e-scripts, and more.

Member Renewal Information

Health insurance will no longer be automatically renewed for Medicaid Managed Care, Essential Plan, Child Health Plus, or HealthierLife members.

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Required Cultural Competency Training

Access the Provider Attestation Statement and submit completion of training.

Authorization Resources

To submit prior authorization request types, use the Fidelis Care provider portal.

Electronic Transactions

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Utilization Management (UM)

Find information and links to external vendor authorizations and to internal resources.