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Patient Satisfaction Surveys
1/8/2019 • Posted by Provider Relations

Fidelis Care uses surveys to measure the quality of care given to our members, as well as their satisfaction, as required by law.  Please take a moment to review the survey information here Patient Satisfaction Surveys.  It includes some of the key points and recommendations to focus on to increase member satisfaction and improve health outcomes. We encourage you to use the focus areas to enhance communication with your patients about available benefits and to set expectations around appointment availability.  By partnering together, we can change our members’ lives. 

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Important Information on Coverage Decisions

Each day, Fidelis Care's Utilization Management (UM) Department makes decisions on numerous health insurance claims. These decisions are based only on appropriateness of care and the existence of coverage. 

Fidelis Care does not reward practitioners or other individuals for issuing denials of coverage, and does not offer financial incentives to UM staff that would encourage decisions that result in underutilization of services. 

Fidelis Care is committed to ensuring that members have the care and services they need. 

Learn about Fidelis Care's Quality Management Program


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