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835/ERA - Axway Certificate Expirations
1/13/2020 • Posted by Provider Relations

Attention:  835/ERA Direct Recipients Only.
In an effort to streamline Electronic Remittance Advice (835/ERA) delivery, Fidelis Care is asking our current direct recipients to request delivery through their preferred clearinghouse.

Currently, you have a certificate provided by Fidelis Care, which is being used in an internet browser to download the 835/ERA.  When your certificate expires, Fidelis Care will not be creating or renewing any more certificates.  Therefore, you will not be able to retrieve your 835/ERA in the web mailbox you currently have.  Certificates for some recipients will begin to expire in January 2020.

To ensure there are no gaps in your 835/ERA delivery, please determine when your certificate expires, and then reach out to the clearinghouse of your choice, beforehand, to switch the 835/ERA delivery service.

Please note, Availity and Ability networks are free of charge for Fidelis Care network providers.
     • To enroll with Availity, call Availity Client Services at 1-800-AVAILITY (1-800-282-4548)
     • To enroll with Ability, call 1-888-499-5465 or visit http://www.mdol.com/fideliscare

To determine when your certificate expires, you will need to open a Google Chrome or Internet Explorer browser, then follow the steps below.

For Google Chrome:
     1. Go to settings
     2. Advanced
     3. Manage certificates
     4. Your certificates will be listed
     5. Expiration column

For Internet Explorer:
   1. Tools
     2. Internet options
     3. Content
     4. Certificates
     5. Expiration column


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