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IMPORTANT: 2020 QARR/HEDIS Medical Record Review Requests are Now Available!
1/22/2020 • Posted by Provider Relations

Fidelis Care is pleased to inform you that the medical record request letter and details for 2020 HEDIS/QARR have been posted on our Provider Portal, Provider Access Online (PAO).  Please review these materials and send the requested documentation to Fidelis Care or arrange for us to retrieve the records from your office as soon as possible. 

Please notify any staff involved with Quality Management that these documents have been posted on PAO. If you have any questions, please call the Provider Call Center at 1-888-FIDELIS (1-888-343-3547). 

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Each day, Fidelis Care's Utilization Management (UM) Department makes decisions on many health insurance claims. These decisions are based only on appropriateness of care and the existence of coverage. 

Fidelis Care does not reward providers or other individuals for issuing denials of coverage, and does not offer financial incentives to UM staff based on decisions that promote underutilization of services. 

Fidelis Care is committed to ensuring that members have the care and services they need. 

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