Renewal and Recertification Information

Every year, members enrolled in Fidelis Care's Medicaid Managed Care, Child Health Plus, the Essential Plan and Metal-Level Products must renew their coverage. This process for renewing your coverage differs depending upon how you initially enrolled.

Members that Enrolled through the NY State of Health:

You will receive an email and/or a written notification from the State of New York 60-90 days before your renewal date. Be sure to read and follow the instructions provided in the letter. To maintain your coverage, you may be required to update your account information on the NY State of Health website. 

Members that enrolled through a Department of Social Services (LDSS) or the Human Resources Administration (HRA):

You will receive a written notification 30-90 days before your renewal date. Be sure to review the notice carefully and follow the instructions. Submit the required forms and documentation directly to your LDSS or HRA.

You may also receive a notice that the renewal process is being changed from your LDSS/HRA to the NY State of Health. Follow the instructions in the letter, which may include information to create an account on-line through the NY State of Health. 

If your child has been continuously enrolled with Fidelis Care's Child Health Plus product prior to the creation of the NY State of Health Marketplace in 2013, Fidelis Care will mail you a renewal form 90 days before your child's renewal date. Complete the renewal form, sign, date and mail as soon as possible in the envelope provided. Include any required proofs if necessary. 

Remember, Fidelis Care is here to help you keep your coverage without Interruption!
We are happy to help you:

Find and navigate the NY State of Health website
Schedule an appointment for you to meet in person with one of our representatives
Select a doctor or health care provider that best fits your needs
Complete forms over the telephone and answer any questions

Call us at 1-866-435-9521

 TTY: 1-800-421-1220
Monday through Friday 8:30 AM – 6 PM

You are always welcome to stop into one of our convenient offices. 
To find the office closest to you, visit

1-888-FIDELIS (TTY: 1-800-421-1220)Available 24/7