Medicare Advantage and Dual Advantage

How to File a Complaint

Fidelis Care strives to provide high quality care and service to our Medicare Advantage and Dual Advantage members. Sometimes, we do not meet your expectations, but we would like to try to resolve your issues. Call our Member Services Department at 1-800-247-1447 (TTY users should call 1-800-695-8544), write to us at Fidelis Care, Member Services Department, 95-25 Queens Boulevard, Rego Park, NY 11374, or fax us at 1-877-533-2402. We will be happy to assist you.

You also have the option to file a complaint with the Centers for Medicare & Medicaid Services (CMS).

You can also use this link to the Medicare website if you have additional questions: http://www.medicare.gov/ (by clicking this link, you will leave the Fidelis Care website)

 

Questions? Call our Member Services Department at 1-800-247-1447 (TTY: 1-800-695-8544). From October 1 to February 14, our office hours are 8:00 a.m. to 8:00 p.m. seven days a week and from February 15 through September 30, our office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m.

Fidelis Care is an HMO plan with a Medicare contract. Enrollment in Fidelis Care depends on contract renewal.

Fidelis Care is a Coordinated Care plan with a Medicare contract and a contract with the New York State Department of Health Medicaid program. Enrollment in Fidelis Care depends on contract renewal.

(Updated 10/12/2016) H3328_FC 16153 Approved