Obtaining a User Account

Thank you for your interest in obtaining a user account for Fidelis Care's provider portal. For information on gaining access to PAO please see below:

  • One or more individuals at your organization must be designated as an Account Administrator. An Account Administrator can add you as a new user or as another Account Administrator.
  • If you are unsure if anyone within your organization is an Account Administrator, contact Fidelis Care's Provider Call Center at 1-888-FIDELIS (1-888-343-3547). We can check whether an Account Administrator has been established and let you know who that person is.
  • If you are certain that there is no Account Administrator or if you are the designated Account Administrator and you need assistance accessing PAO, please call the Fidelis Care's Provider Call Center at 1-888-FIDELIS (1-888-343-3547). If you are a participating provider within the Fidelis Care network, your Provider Relations Representative can also help.
  • If you are a third-party representative (e.g. a billing company) for a provider, then you will need to have an Account Administrator at the provider's office create a user account for you. Please see below for more information on granting access for billing companies. 


Providers Granting Access For Billing Companies
With Provider Access Online, one or more individuals at your provider organization must be designated as an Account Administrator. An Account Administrator can add new users and/or additional Account Administrators. If you are working with a third party representative (e.g. a billing company), then you will need to have an Account Administrator in your office create a user account for them as well. If the third party company needs to add multiple users, it may be beneficial to add an Account Administrator in that office so they can add users as needed. Third party companies will not have access to any claims or patient information until they are set up in Provider Access Online by the provider's Account Administrator. Please be proactive in understanding what information your billing companies may need and what users need to be added. Access can be assigned by logging in and creating a new user. If you have any questions about logging in for the first time, please call Fidelis Care’s Provider Call Center at 1-888-FIDELIS (1-888-343-3547).