You can request access to Fidelis Care's electronic file transfer system in order to trade data with Fidelis Care. In order to comply with the HIPAA Security rule and ensure the security of our member data, certain requirements must be met, including unique user identification and the use of encryption when transferring protected health information. Additionally, use of Fidelis Care systems is dependent on current and up to date technologies. Use the options below to submit a request to create, update, or remove access.
Has Your Account Been Deactivated?
In order to keep your data secure, it is the responsibility of each provider to inform Fidelis Care if users with access are no longer authorized, contracted with or employed by the provider. Additionally accounts that are inactive for 180 days or more will be expired.
If you previously had an account that has since been deactivated and, it is still needed and, valid please contact Fidelis Care's Provider Call Center at 1-888-FIDELIS to have the account reactivated and password reset.
The following fields are required:
We've temporarily carried over the basic information from your last submission. Please complete the remaining fields below and submit your new request.
Provider Identification Numbers
Provider Contact Information
In this section, please enter the name of an authorized representative at the provider location who can be contacted to confirm this submission. This individual may also be contacted regularly to confirm that individuals set-up to access data on behalf of the provider should still have access.
User or Agent Information
In this section, please enter the information for the user or agent who you'd like to grant access to.
Electronic Remittance Advice Information
In this section you can choose which level you want to aggregate your data by.
Fidelis Legal Notice
This FIDELIS CARE system is solely for use by authorized users or customers conducting FIDELIS CARE business. To protect the system from unauthorized use and to ensure that the system is functioning properly, individuals using this computer system are subject to having all of their activities on this system monitored and recorded by FIDELIS CARE system personnel. By using this system you expressly consent to such monitoring.
Moreover, if such monitoring reveals evidence of possible abuse or illegal activity, FIDELIS CARE is authorized to take whatever legal action it deems necessary, including providing the results of such monitoring to appropriate regulatory and law enforcement officials. Your unauthorized use of this system may subject you to civil and potential criminal penalties. Evidence of unauthorized use collected during monitoring may be used as FIDELIS CARE deems necessary
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