Welcome, Providers!



Friday • Posted by Provider Relations
Fidelis Care is pleased to announce the new Quality Care Incentives (QCI) Brochure is now available on Provider Access Online. Once logged in, please navigate to the File Downloads section to access the brochure.
Friday • Posted by Provider Relations
Fidelis Care will be hosting our first ever educational webinar series for our Health Home partners entitled “Wellness 360 for Health Homes”. Health Homes provide community-based care management for Medicaid recipients with chronic medical and behavioral health conditions.
Friday • Posted by Provider Relations
Fidelis Care has received new guidance from the New York State Office of Mental Health (OMH) regarding Assertive Community Treatment (ACT) utilization management for requested services.
Wednesday • Posted by Provider Relations
Fidelis Care’s pharmacy benefit for Medicaid Managed Care and HARP was transitioned to NYRx, the New York State Medicaid Pharmacy program on April 1, 2023.
Tuesday • Posted by Provider Relations
The Fidelis Care Pharmacy Team is requesting your feedback!
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Provider Access Online

Verify member eligibility or renewal status, check claims, send e-scripts, and more.

Member Renewal Information

Health insurance will no longer be automatically renewed for Medicaid Managed Care, Essential Plan, Child Health Plus, or HealthierLife members.

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Required Cultural Competency Training

Access the Provider Attestation Statement and submit completion of training.

Authorization Resources

To submit prior authorization request types, use the Fidelis Care provider portal.

Electronic Transactions

Submit claims electronically for faster processing and reimbursement.

Utilization Management (UM)

Find information and links to external vendor authorizations and to internal resources.