Flex Reimbursement Account Information

Benefit Overview

Fidelis Care offers additional dollars available to help offset the cost of many common items for members enrolled in select products.

Flexible Reimbursement Account offered to members in the following programs:

  • Fidelis Medicare Advantage Flex

Members must pay for the item up front and submit a copy of the receipt with a Flex Reimbursement Form to receive reimbursement.

If you have purchased an approved item, we will send you a check for the cost, up to the maximum per calendar year as listed in your program’s Evidence of Coverage document.

Purchase must be made within the benefit year. Receipts must be submitted within ninety (90) days from the date of purchase to be eligible for payment and any unused benefit as of December 31st each year will be forfeited.

Non-health care related items are not reimbursable.

You may NOT use your reimbursement account  to buy items for anyone else, including those who live with you.

Examples of what is covered under your flex benefit include medications and durable medical equipment. 

Submit Your Flex Reimbursement Forms Online

Our Medicare Advantage Flex and Dual Advantage Flex members can now submit reimbursement forms online in our Member Portal. 

Log in or register for details

Flex Reimbursement/Covered Services/Transportation Form


Additional Information

For a complete listing of plans in your service area, contact the plan.  Fidelis Care is contracted with Medicare for HMO, HMO D-SNP, and HMO-POS plans, and with the state Medicaid program. Enrollment in Fidelis Care depends on contract renewal.

From October 1 to March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. From April 1 to September 30, you can call us Monday through Friday from 8 a.m. to 8 p.m. A messaging system is used after hours, weekends and on federal holidays.

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