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Telemedicine Program

Doctor providing care via cellphone

Our telemedicine program through Teladoc Health provide access to online doctor visits 24 hours a day, 7 days a week to Ambetter from Fidelis Care Qualified Health Plan members and Wellcare By Fidelis Care Medicare and Dual members! Teladoc Health visits are covered at no cost to you! 


With our telemedicine program, you can:

From your smartphone, you can speak with a board-certified doctor for health concerns like sore throats, earaches, the flu, allergies, sinus infections, rashes, and more. Support for anxiety, depression, post-traumatic stress, and family issues is also available.

With your phone or online visit, you can save time and money by avoiding ER visits for non-emergencies. (Remember, in an emergency, always call 911 or go to the nearest ER).

    • Talk to a health care provider, anytime
    • Receive a prescription if you need one, and pick up your medication from the pharmacy of your choice
      (costs for prescription drugs depend on your pharmacy benefit, and are not covered as part of the telemedicine program)   
    • Review the health care provider's notes and a summary of your visit


Using telemedicine is easy!

Fidelis Care Qualified Health Plan (QHP) members and Wellcare by Fidelis Care Medicare Advantage and Dual Advantage members can get started by downloading the Teladoc Health app from the App Store (iPhone) or Play Store (Android), or by going to the Teladoc Health website. QHP members will need to request a registration code from Fidelis Care to register.


For Members In:

• Qualified Health Plans (QHP)

Get Started Today

(By clicking this link, you will leave the Fidelis Care website.)


For Members In:

• Dual Advantage
• Medicare Advantage

Get Started Today

(By clicking this link, you will leave the Fidelis Care website.)

Telemedicine Visits With Other Network Providers

Telemedicine visits with our standard network of providers are also covered by Fidelis Care, if offered by the provider. Care provided to you virtually by a network provider will be billed similarly to an office visit, and regular cost shares may apply.

Your Health Information is Protected

The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule provides national standards to protect individuals’ medical records and other personal health information. The Privacy Rule applies to all forms of your protected health information, whether electronic, written, or oral. 

To learn more about HIPAA and your privacy rights, visit the U.S. Department of Health and Human ServicesBy clicking this link, you will leave the Fidelis Care website.

Authorization to Use and Disclose Health Information (PDF)

Revocation of Authorization to Use and/or Disclose Health Information (PDF)