New Telemedicine Benefit for Qualified Health Plan (QHP) Members:

Fidelis Care is pleased to tell you about your new telemedicine benefit, with online doctor visits 24 hours a day, 7 days a week — at no cost to you!

With your new telemedicine benefit, you can:

  • Talk to a health care provider, anytime
  • Receive a prescription if you need one, and pick up your medication from the pharmacy of your choice
    (
    costs for prescription drugs depend on your pharmacy benefit, and are not covered as part of the telemedicine program)  
  • Review the health care provider's notes and a summary of your visit

From your smartphone, you can speak with a board-certified doctor for health concerns like sore throats, earaches, the flu, allergies, sinus infections, rashes, and more. Support for anxiety, depression, post-traumatic stress, and family issues is also available.

With your online visit, you can save time and money by avoiding ER visits for non-emergencies. (Remember, in an emergency, always call 911 or go to the nearest ER).

Using Telemedicine is Easy!

Fidelis Care is working with two partners — Babylon and Teladoc — to provide your online visits. You can get started by downloading either or both of the Babylon and Teladoc apps from the App Store (iPhone) or Play Store (Android). Whether you use Babylon or Teladoc, your telemedicine benefit is the same. 

Fidelis Care is proud to be your health care partner. If you have any questions, please call Member Services at 1-888-FIDELIS (1-888-343-3547); TTY: 711. We are here to help.

Your Health Information is Protected

The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule provides national standards to protect individuals’ medical records and other personal health information. The Privacy Rule applies to all forms of your protected health information, whether electronic, written, or oral. 

To learn more about HIPAA and your privacy rights, visit the U.S. Department of Health and Human ServicesBy clicking this link, you will leave the Fidelis Care website.


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