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On Thursday, October 5, Fidelis Care will host another Provider Office Hours. During the interactive Zoom session, Fidelis Care staff from several departments will be available to share information, explain different resources, and answer your questions.   Provider Office Hours – October 2023 When:  Noon-1 PM on Thursday, October 5, 2023 You must register by October 4, 2023 for this Zoom webinar. Drop in any time during the one-hour session to be connected in breakout sessions to staff from the following areas:  Coverage Renewal and Recertification Support Utilization

Fidelis Care would like to inform our providers of new fax numbers being used throughout the organization.  Please begin using the fax numbers listed below immediately.  This list is not a comprehensive list of all Fidelis Care fax numbers, it is only the fax numbers that have changed. Please note: This list is not a comprehensive list of all Fidelis Care fax numbers, it is only the fax numbers that have changed.  In addition, Fidelis Care is currently in the process of updating all determination letters and other written correspondence to reflect the new fax numbers.  While both fax numbers will

In an effort to positively impact the health and wellness of our members, Fidelis Care recently sent providers a listing of patients who are non-compliant with their asthma medications.  Please be on the lookout for these letters to help us ensure these patients are receiving appropriate care for their conditions.  Helpful Hints for Treating Asthma: Review your patient’s asthma self-management at each visits.  If your patient doesn’t have an Asthma Action Plan, help create one.  If the patient does have a plan, you may need to adjust the plan based on the patient’s behavior.  Check Asthma Medications: If your patient is

Fidelis Care would like to remind providers of the New York State APG Ancillary Policy when submitting APG claims.  Please reference the links below for more detailed information. Informational Web Links: Procedures Subject to the Ancillary Policy Hospitals - see APG Provider Manual (Section 4.4) Freestanding Diagnostic and Treatment Centers Notice If you have any questions, please contact your Fidelis Care Provider Relations Specialist.  To find your designated representative, please visit Contact Your Designated Provider Relations Specialist.

A DRG or Diagnosis Related Group is a mechanism used for payment by payers and certain facilities such as short-term acute care hospitals, long-term acute care hospitals, acute inpatient psychiatric hospitals, and acute inpatient rehabilitation facilities. In a DRG claim type, ICD-10 and ICD-10 PCS codes are submitted by a facility and then grouped into a DRG by computer algorithm. The DRG assigned to the claim is determined by the MS-DRG methodology (created by CMS) if it is a Medicare claim, or by the APR-DRG system (created by 3M company) for non-Medicare claims. As of 2023, New York State is using