Important Insurance Renewal Information for Fidelis Care Members
8/1/2023
•
Posted by Provider Relations
in
Provider News
As your health plan partner, Fidelis Care would like to share critical information about changes underway in Medicaid Managed Care, Essential Plan, Child Health Plus, HARP, and MLTC programs across New York State.
New York State and Fidelis Care sent notices in the early spring to its first cohort of Medicaid, Essential Plan, Child Health Plus, HARP, and MLTC enrollees with June 30 coverage end dates, a process that will continue each month until all enrollees have been redetermined. Throughout the renewal process, Fidelis Care continues to offer assistance to members to complete their renewal application and maintain access to free or low-cost health insurance options through the NY State of Health.
Patients will receive notifications about their renewal dates and required actions ahead of time - either from NY State of Health, their Local Department of Social Services, or NYC’s Human Resources Administration. Notices include deadlines for members to take action to renew their coverage or risk losing it. It will be very important that your patients pay close attention to all communications, respond on time and keep their contact information up to date.
It is also important your office be aware of when your patients’ coverage is ending and when action is required to stay continuously covered. You can find valuable information in several places, including:
- Access Fidelis Care’s Provider Portal (Provider Access Online) – Providers can check patient details for their renewal, in addition Primary Care Providers can check the “recert” date in the roster.
- For instructions on how to check your patient’s recertification date, watch our NEW video found here on fideliscare.org.
- Coverage end dates are included in standard EDI eligibility verification transactions and are compatible across platforms and clearinghouses.
- Visit https://www.fideliscare.org/provider-renew for educational materials or to request materials in languages specific to your patients’ needs.
- Access the Provider Renewal Webinar slides for detailed information about timing and impact of the renewal requirement, provider strategies, resources available, and Fidelis Care’s commitment to keep patients covered.
Fidelis Care also has a dedicated team of staff to assist your patients with renewing their coverage. For assistance with renewal, Fidelis Care members can:
As a health care provider, you play a crucial role as a trusted source of reliable information for your patients, and Fidelis Care is here to support you in achieving our shared goal of keeping people covered during this significant industry-wide change.
If you have any questions, please contact your Provider Relations Specialist.
Fidelis Care is proud to be your partner in quality care.