2025/9/5
• Posted by Provider Relations
• in
Provider News,
Provider Quality
Fidelis Care is pleased to announce that a new Provider Bulletin is now available. The bulletin features updates on important initiatives and the latest news of interest to our provider community.
Articles in this issue:
· Championing Mental Health: Early Intervention is Key
· Important Reminders About HIV Prevention and Testing
· Supporting Maternal Health for Healthy Pregnancies and Babies
· Encourage Preventive Cancer Screenings
· Help Your Patients of All Ages Stay Active!
· Access and Availability Standards
Please download Fidelis Care Provider Bulletin – Volume 11, Issue 3.
To view our Provider Bulletin Library, please visit: Provider Bulletins.
2025/9/4
• Posted by Provider Relations
• in
Provider News,
Provider Quality
As part of an ongoing series, Fidelis Care will highlight some best practices we learn from our partners across the State in the interest of providing the best experience possible for our members.
For this month’s highlight, we’re looking at the Teach-Back Method, a communication technique where providers ask patients to repeat back key information in their own words. This helps confirm understanding, identify confusion, and reinforce learning—especially around diagnoses, medications, and follow-up care.
How It Works
After explaining a concept or instruction, you may want to say: “I want to make sure I explained this clearly. Can you tell me how you’ll manage
2025/9/3
• Posted by Provider Relations
• in
Provider News,
Provider Quality
Fidelis Care will host two Provider Office Hours in September 2025. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.
Provider Office Hours – September 2025
Topic: Quality Office Hours- Clinical Documentation Improvement
When: Wednesday, September 17th – 10AM – 11AM EST
Click here to register*
Topic: Fidelis Care – Back to Basics
When: Thursday, September 18th – 9AM – 10AM EST
Click here to register*
2025/8/6
• Posted by Provider Relations
• in
Provider News,
Provider Quality
Availity experts are hosting several live webinar sessions in the month of August to assist Fidelis Care providers with navigation of Availity Essentials. Space is limited, save your seat today!
Topic
Webinar Date
Availity Essentials Introduction
Monday, August 11th, 3:00 - 4:00 pm EST
Authorization Tools
2025/7/30
• Posted by Provider Relations
• in
Provider News,
Provider Quality
Fidelis Care will host three Provider Office Hours in August 2025. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.
Provider Office Hours – August 2025
Topic: Fidelis Care – Back to Basics
When: Thursday, August 14th – 12PM – 1PM EST
Click here to register*
Topic: Fidelis Care and WellCare Quality Programs
When: Wednesday, August 20th – 10AM – 11AM EST
Click
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