Welcome, Brokers!

You asked and we listened!  Fidelis Care is pleased to announce that Health Savings Unit (HSU) Recovery letters are now available on Provider Access Online, Fidelis Care’s Provider Portal, in the File Download section. 

To access the HSU letters:

1. Use the menu on the left of the Provider Access Online home page to navigate to the File Downloads section.
2. On the File Download page, providers can search by File Type and File Created date range.
3. Click on the letter you would like to download.  HSU letters will include only the provider’s name and provider identification number.

To dispute an HSU retraction, providers should submit the Health Savings Unit (HSU) Recoveries Reconsideration form, along with any supporting medical or clinical documentation, to the appropriate mailing address indicated on the form.

For additional questions, or if we can be of assistance in any way, please contact your Fidelis Care Provider Engagement Account Manager. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist.