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HomeProvidersContact Provider Relations

Contact Your Designated Provider Relations Specialist

The Provider Relations Department at Fidelis Care is committed to building strong and lasting relationships with our providers.

If you have a need or concern, please contact your designated Provider Relations Specialist found below.

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If you have an immediate need or are a non-participating provider, please contact our Call Center at 1-888-FIDELIS (TTY: 711).

The email addresses below are intended only for participating providers and their staff.  If you are a Fidelis Care member, a broker, a job seeker, or are looking for information on becoming a Fidelis Care member, please visit our Contact Us page.

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Provider Access Online, Fidelis Care’s Provider Portal, is an easy-to-use, secure, self-service platform that provides your office with 24/7 access to authorizations, claims status, patient eligibility, plan benefits, and more.

Don't have an account?  Submit a request for access.

 

Find Your Designated Provider Relations Specialist

Albany Region
The Albany region includes the following counties: Albany, Clinton, Columbia, Dutchess, Essex, Franklin, Fulton, Greene, Hamilton, Montgomery, Orange, Putnam, Rensselaer, Saratoga, Schenectady, Schoharie, Sullivan, Ulster, Warren, Washington

Name Coverage Area Hospitals
 Brenda Dillon

✉ Email Address

Saratoga County, ZIP Codes: 12065, 12019, 12027, 12151, 12154, 12148 and 12188, Albany County, ZIP Codes: 12229, 12047 and limited key assignments, Vermont (VT) Counties Bennington & Rutland   St. Peter's Health Partners (Samaritan, St. Peter's, Sunnyview Hospital), St. Peter's Health Partners Medical Associates, South Western Vermont Medical Center and associated physicians, New York Oncology Hematology 
 Henrique Nogueira

✉ Email Address

Rensselaer, Columbia & Greene Counties, Albany County, ZIP Codes: 12007, 12046, 12143, 12147, 12193 Albany Medical College, Columbia Memorial Hospital, Columbia Memorial Regional, Upstate Dermatology 
 Bobbi Schuessler

✉ Email Address

Sullivan County, Dutchess County ZIP Codes: 12601, 12602, 12603, 12604, 12501, 12504, 12507, 12514, 12538, 12567, 12572, 12574, 12578, 12580, 12581, 12592  The Institute For Family Health, Premier Medical Group, Hudson Valley Dermatology, Fallsburg Pediatrics, A.S. Gill Medical Services
 Elizabeth (Beth) Hoffman

✉ Email Address

Clinton, Franklin, Essex, Hamilton Counties - Vermont (VT)  Chittenden & Addison Counties Adirondack Medical Center, Alice Hyde Medical Center, Champlain Valley Physicians Hospital, Elizabethtown Hospital, Benardot Pediatrics, St. Regis Mohawk Health Services, University of Vermont (UVM)
 Francesca Brown

✉ Email Address

Fulton, Montgomery and Schoharie Counties
Albany County ZIP Codes: 12203, 12205, 12207, and 12208

 St. Mary’s Amsterdam Hospital, Nathan Littauer Hospital, Whitney Young, Adi Pediatrics, Mohawk Valley Orthopedics
 Cheryl Coddington

✉ Email Address

Orange County Garnet Medical Center, Garnet Medical Center Catskill, St Luke's Cornwall Hospital, Aizer Health, Best HealthCare, KJ Medical, Vladimir Zelenko, Middletown Medical PC, Garnet Medical Practice, Horizon Medical Group, New Windsor Pediatrics
 Adrienne Helzer

✉ Email Address

Ulster County  Health Alliance Facilities (Kingston, Benedictine & Margaretville Hospitals) Westchester Ellenville Hospital,  Cornerstone Family Healthcare, Northern Medical Group, Medical Associates of the Hudson Valley, Hudson Valley Foot Associates
 Michelle Amirault-Smith

✉ Email Address

Schenectady County and Albany County, ZIP Codes include: 12009, 12023, 12054, 12077, 12084, 12107, 12110, 12143, 12147, 12186, 12193, 12202, 12204, 12206, 12209, 12085, 12158 Ellis Hospital, Community Care Physicians, Hometown Health Centers, Capital Region Orthopaedic Associates,  Ortho NY
 Kelly Paul

✉ Email Address

Warren County, Washington County, Saratoga County ZIP Codes: 12020, 12074, 12118, 12803, 12822, 12831, 12833, 12866, 12871 
Albany County  ZIP Codes: 12189, 12110, 12211 		Saratoga Hospital, Glens Falls Hospital, Hudson Headwaters Health Network, Adirondack Pediatrics, Glens Falls Pediatrics, Iron Gate
 Susan Atterbery

✉ Email Address

Putnam County, Dutchess County ZIP Codes: 12508, 12522, 12524, 12531, 12533, 12540, 12545, 12564, 12569, 12570, 12582, 12590, 12594,  Albany County ZIP Code 12202 - The State of Massachusetts
 Nuvance Health (Vassar Brothers, Putnam, Northern Dutchess & Sharon Hospitals - Nuvance Medical Practice, The Children's Medical Group, H&L Rojas, Gergely Pediatrics, Somers Orthopedics, Dept. of Neurosurgery, Shriner's Hospital MA
Buffalo Region
The Buffalo region includes the following counties: Alleghany,Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, Wyoming

Name Coverage Area Hospitals
 Open Position - Covering:  Jill Mulvaugh-Walmiller 
Dianna Kulik
Elisa Painter 
Trudy Decker 
Katie Rizzone 		Jill Mulvaugh-Walmiller - Erie County ZIP Codes: 14052, 14059, 14075, 14080, 14102, 14134, 14169, 14207, 14219, 14224 
Dianna Kulik - Genesse County ZIP Codes: 14003, 14013, 14020, 14021, 14040, 14054, 14056, 14482, 14036, 14005, 14422, 14125, 14143, 14416, 14058, 14525, and 14557 
Elisa Painter - Allegany and Wyoming County ZIP Codes: 14895, 14727, 14806, 14735, 14744, 14803, 14813, 14715, 14802, 14822, 14569, 14530, 14011, 14550, 14145, 14591 and 14009
Trudy Decker - Orleans  County ZIP Codes:  14098, 14103, 14411, and 14429, 14452, 14470, 14476, 14477, 14479, 14508, 14571
Katie Rizzone - ZIP Codes: 14216  and 14222 		Dianna Kulik: United Memorial Medical Center 
Elisa Painter: Wyoming County Community Hospital, Wyoming County Family Medicine, and Cuba Memorial Hospital 
Trudy Decker: Medina Memorial Hospital
Open Position - Covering:
Cody Spade
Dianna Kulik
Elisa Painter
Katie Rizzone 
Trudy Decker 		Erie and Niagara County, ZIP codes:                         
Katie Rizzone: 14206, 14132, 14144, 14172, 14174, 14012, 14028, 14126, 14214
Trudy Decker: 14301, 14095
Dianna Kulik: 14304, 14303, 14305 
Elisa Painter: 14210, 14203, 14302 

 Cody Spade: Buffalo  Medical Group 
Dianna Kulik: Summit Pediatrics, Frank R Laurri, MD & Associates PC
Katie Rizzone: Community Health Center of Buffalo, Kaleida Health Hospital System, VNA of WNY, Community Health Center of Niagara
 Elisa Painter

✉ Email Address

Erie, Cattaraugus, Chautauqua County, and PA Providers, ZIP Codes:  14030, 14034, 14042, 14057, 14070, 14111, 14138, 14141, 14706, 14731, 14737, 14760, 14772, 14779, 16701, 16735, 16740, 16748, 14173
 Bertrand Chaffee Hospital, Olean Medical Group, Upper Allegany Health System (Olean General Hospital, Bradford Regional Medical Center, Brooks-TLC Hospital , TLC Health Network, Foothills Medical Group), SouthernTier Community Health Center, Health System Physician.
 Dianna Kulik

✉ Email Address

Niagara and Erie County, ZIP Codes: 14001, 14004, 14031, 14068, 14072, 14094, 14120, 14221, 14226, 14228
 General Physicians, PC, Windsong Radiology, Medical Health Associates of WNY, Maple Gate Anesthesiologists,  Horizon Health, Christopher Beney, Amandeep Pal, Acacia Health, Niagara Falls Memorial, Wheatfield Pediatrics
Jill Mulvaugh-Waldmiller
✉ Email Address



 Erie County, ZIP Codes:  14026, 14209 14202, 14214,  14217, 14218,14220, 14223, 14240, 14267, 14051, 14086, 14032, 14043, and 14150.

 Allentown Pediatrics, Erie County Health Department, Catholic Health System Facilities:  Kenmore Mercy Hospital, Lockport Memorial Hospital, Mercy Hospital of Buffalo, Sisters of Charity Hospital, Sisters of Charity Hospital St. Joseph Campus, Mount St. Mary's Hospital; CHS Primary Care Centers:  KenTon Family Care, Trinity Medical Primary Care, Sisters of Charity Hospital Catholic IPA (CIPA/CMP),  Catholic Charities/Monsignor Carr, WNY Blood Care
Open Position - Covering:  
Dianna Kulik
Elisa Painter 
Katie Rizzone
Cody Spade


 Erie County, ZIP Codes:                 
Dianna Kulik: 14127 and 14201 
Elisa Painter: 14085, 14210, 14212, 14213, and 14215 
Katie Rizzone: 14204, 14206, 14208, 14211, and 14263 
Cody Spade: 14225, 14227                                                          

 Dianna Kulik: Elmwood Health Center, Neighborhood Health Center, WNY Medical PC 
Elisa Painter: Jericho Road, University at Buffalo groups:  UB Surgeons, UB Urology, UB Family Med, UB Internal Med, UB Pediatrics, UB Ortho, UB Neurosurgery, UB Pathologists, UB Otolaryngology, UB Oral & Maxillofacial Surgery   
Katie Rizzone: Lancaster Depew Pediatrics, Dent Neurological, Roswell Park                                                                                                                                        
Trudy Decker

✉ Email Address

PA Providers, Niagara, Chautauqua and Erie County, ZIP Codes: 14679, 14701, 14702,14718, 14723, 14750, 14781, 14787,16428, 16438, 16508, 16544,14006, 14047, 16345, 16365, 14048, 14062, 14757, 14063, 14081, 14136, 14775, 14108, 14105, 14008, 14067, 14092, 14769, 14710, 14712 Jamestown Pediatrics, Family Health Medical,  Great Lakes Physician Practice, The Chautauqua Center, Dr. Mulawka , Westfield Hospital, Warren Hospital, Alleghany Health Network and OB/GYN of Western NY, Shriners Hospital, Saint Vincent Hospital, UPMC at Chautauqua WCA, UPMC Hamot, All Other UPMC Facilities, UPMC at Chautauqua WCA, UPMC Hamot, All Other UPMC Facilities                                                                                                                         
Rochester Region
The Rochester region includes the following counties: Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Wayne, Yates

Name Coverage Area Hospitals
Theresa Harpole

✉ Email Address

Monroe County, ZIP Codes: 14428, 14467, 14514, 14586, 14618, 14619, 14620, 14623, 14624, 14627, 14642
 U of R (Strong Memorial, Highland Hospital)
 Joseph Bassage

✉ Email Address

Chemung County, ZIP Codes: 14814, 14845, 14871, 14901, 14903, 14904, 14905
Steuben County, ZIP Codes: 14572, 14801, 14810, 14826, 14830, 14843, 14870, 14873, 14879, 14898

 Guthrie Healthcare System (Guthrie Corning Hospital, Guthrie Cortland Medical Center,  Guthrie Robert Packer Hospital, Towanda Campus, Guthrie Troy Community Hospital), Arnot Ogden Medical Center, Ira Davenport Memorial Center, St. Joseph's Hospital, White Deer Run, Summit Behavioral Health
 Cody Spade

✉ Email Address

Monroe County, ZIP Codes: 14420, 14464, 14468, 14559, 14580, 14604, 14605, 14606, 14607, 14608, 14611, 14612, 14613, 14614, 14615, 14616, 14626
 U of R (Strong Memorial, Highland Hospital, FF Thompson - Facility Only)
 Lisa Galletto

✉ Email Address

Livingston County, ZIP Codes: 14414, 14423, 14437, 14454, 14480, 14485, 14487, 14510, 14517 
Ontario County, ZIP Codes: 14424, 14425, 14432, 14456, 14463, 14471, 14512, 14548, 14556, 14561, 14564
Schuyler County, ZIP Codes: 14865, 14869, 14891
Seneca County, ZIP Codes: 13148, 13165, 1452, 14847
Wayne County, ZIP Codes: 14433, 14489, 14502, 14505, 14513, 14519, 14551, 14589, 14590
Yates County, ZIP Codes: 14527, 14544, 14837
 U of R (Geneva General Hospital, Soldiers & Sailors Hospital, FF Thompson - Professionals), Cayuga Health (Schuyler Hospital)                         
 Melissa Cirasuolo

✉ Email Address

Monroe County, ZIP Codes: 14445, 14450, 14472, 14506, 14526, 14534, 14609, 14610, 14617, 14621, 14622, 14625 Rochester Regional Health (Newark Wayne Community Hospital, Clifton Springs Hospital, United Memorial Medical Center, The Unity Hospital of Rochester, Rochester General Hospital, Western New York Medical Practice PC)
Syracuse Region
The Syracuse region includes the following counties: Broome, Cayuga, Chenango, Cortland, Delaware, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, Otsego, St Lawrence, Tioga, Tompkins

Name Coverage Area Hospitals
 Rhonda Buschor

✉ Email Address

Delaware County, Madison County and Otsego County
  Bassett (Mary Imogene Bassett Hospital, AO Fox, Little Falls), Community Memorial Hospital and Family Health Care Centers, Oneida Health Care Center & Physicians, Margaretville Hospital, Paul Llobet, MD
 Athena Perez

✉ Email Address

Broome County, ZIP Codes: 13737, 13748, 13754, 13761, 13790, 13795, 13826, 13851, 13865, 13902, 13903, 13904, 13905,13744, 13746, 13760, 13777, 13787,13794, 13797, 13802, 13813, 13833, 13850, 13862, 13901

Chenango County, ZIP Codes: 13040, 13124, 13129, 13136, 13155, 13460, 13464, 13730, 13733, 13758, 13778, 13780, 13801, 13814, 13815, 13830, 13832, 13841, 13844

 Tioga County, ZIP Codes: 13732, 13734, 13743, 13811, 13812, 13827, 13840, 13845
 United Health Services (UHS), Endwell Family Physicians, Broome Oncology, Broome County Health Department, Tioga County Mental Health Clinic
 Kevin Spears

✉ Email Address

Onondaga County Zip Codes: 13027, 13030, 13088, 13112, 13164, 13201, 13202, 13212, 13217, 13218, 13220         
Cayuga County: Auburn Community Hospital and Medical Services ONLY
 Crouse Hospital, Crouse Medical PC., Auburn Community Hospital, Auburn Memorial Medical Services, Buckley Road Pediatrics
 Carol Montgomery

✉ Email Address

Herkimer County, ZIP Codes: 13324, 13329, 13331, 13339, 13340, 13350, 13357, 13361, 13365, 13367, 13406, 13407, 13416, 13420, 13439, 13454, 13472, 13475

Oneida County, ZIP Codes: 13054, 13304, 13309, 13316, 13319, 13403, 13424, 13440, 13441, 13442, 13449, 13476, 13478, 13490, 13492, 13502   13322, 13323, 13413, 13417, 13425, 13456, 13480, 13501, 13503, 13504, 13054, 13304, 13309, 13316, 13319, 13403, 13424, 13440, 13441, 13442, 13449, 13476, 13478, 13490, 13492, 13502  

 Rome Memorial Hospital, Rome Medical Group,  Oneida County Health Department, Mohawk Valley Health System (Faxton St Lukes Hospital & St. Elizabeth Medical Center), Rochester Primary Care Network,  Slocum Dickson Medical Group, Herkimer FMPs, MD, Herkimer County Department of Health,  Neighborhood Center, CNY Family NP, Upstate Family Health



 Justina Davenport

✉ Email Address

Jefferson County, ZIP Codes: 13601, 13602, 13603, 13605, 13606, 13607, 13608, 13611, 13612, 13615, 13616, 13618, 13619, 13622, 13624, 13626, 13628, 13632, 13634, 13636, 13637, 13638, 13640, 13641, 13643, 13650, 13651, 13656, 13657, 13659, 13661, 13665, 13671, 13673, 13674, 13675, 13679, 13682, 13685, 13691, 13692, 13693

Lewis County, ZIP Codes: 13305, 13312, 13325, 13327, 13343, 13345, 13368, 13404, 13433, 13473, 13489, 13620, 13627

Onondaga County - Specific Providers
 Jefferson:  Samaritan Medical Center, Samaritan Physicians, Samaritan Health Centers, River Hospital, Carthage Hospital, Jefferson Physician Organization (JPO), Professional Practice Mgmt, Regional Medical Mgt., Watertown Audiology

Lewis:   Lewis Hospital, Lewis Health Centers, Lowville Medical

Onondaga:  NY Spine & Wellness, SOS, HODS & SODS, Watertown Audiology, NY Anesthesiology

 Christina Pritchett

✉ Email Address

Onondaga County, ZIP Codes: 13029, 13057, 13066, 13090, 13104, 13205, 13206, 13207, 13215, 13219, 13224

 Onondaga:  St. Joseph's Hospital, St. Joseph's Medical/Imaging Family Care Medical Group, CNY Family Care, Integrative Counseling, Woman's Wellness Associates for Women's Medicine
 OPEN Onondaga County, ZIP Codes: 13031, 13039, 13041, 13060, 13078, 13080, 13108, 13116, 13152, 13159, 13203, 13204, 13208, 13209, 13210, 13211, 13214



 University Hospital, UMAS/MedBest, Compassionate Family Medicine, Upstate Community Medical, Hematology Oncology of CNY, Associated Medical Professionals (AMP), Hematology Oncology, CNY Infusion, Syracuse Community Health Center 
 Kellie Marcellus

✉ Email Address

Oswego County, ZIP Codes: 13028, 13036, 13044, 13069, 13074, 13076, 13083, 13093, 13103, 13107, 13111, 13114, 13115, 13121, 13126, 13131, 13132, 13142, 13144, 13145, 13167, 13302, 13426, 13437 

St. Lawrence County ZIP Codes: 13613, 13617, 13654, 13658, 13660, 13662, 13667, 13668, 13676, 13694
 Canton Potsdam Hospital and Physicians, Canton Family Physicians, Governeuar Hospital, St. Lawrence Community Services, Connextcare, Oswego Hospital, Port City Emergency Physicians, Physician Care, Riverview Pediatrics
 Nicole Lloyd

✉ Email Address

Cayuga County - except Auburn Community Hospital and Auburn Memorial Medical Services                             

Cortland County, ZIP Codes: 13045, 13056, 13087, 13101, 13158, 13738, 13784, 13863

Tompkins County, ZIP Codes: 13053, 13062, 13068, 13073, 13102, 13736, 13864, 14817, 14850, 14851, 14852, 14853, 14854, 14867, 14881, 14882, 14883, 14886 
 East Hill Family Medical, Family Health Network (FHN), All ECPO Providers, Cortland Regional Hospital, Asthma and Allergy Associates, Northeast Pediatrics and Adolescents, Buttermilk Falls Peds, Dryden Family Medicine, Cayuga Area Plan, Cayuga Medical Center, Cortland Surgical  Center
New York City Region
The New York City region includes the following counties: Bronx, Kings,Manhattan, Nassau, Queens, Richmond, Rockland, Suffolk, Westchester

Name Coverage Area Hospitals
 OPEN - Nina Kavesteen (Covering)

✉ Email Address

All ZIP Codes in Bronx County
 Bronx Lebanon Hospital, Calvary Hospital, St. Barnabas Hospital

Assigned Accounts: 
Essen Medical Associates, Corinthian IPA, Acacia Network, MedAlliance Medical Health Services, Morris Heights Health Center, Urban Health Plan
 Ariana Jimenez

✉ Email Address

Nassau County, ZIP Codes: 11001, 11020, 11021, 11023, 11024, 11030, 11040, 11042, 11050, 11501, 11507, 11514, 11530, 11542, 11545, 11548, 11560, 11568, 11576, 11577, 11579, 11590, 11596, 11714, 11732, 11735, 11753, 11771, 11791, 11797, 11801, 11803
 Northwell Health System
 Nina Kavesteen

✉ Email Address

Nassau County, ZIP Codes: 11001, 11020, 11021, 11023, 11024, 11030, 11040, 11042, 11050, 11501, 11507, 11514, 11530, 11542, 11545, 11548, 11560, 11568, 11576, 11577, 11579, 11590, 11596, 11714, 11732, 11735, 11753, 11771, 11791, 11797, 11801, 11803 Mercy Medical Center (CHS), St. Joseph Hospital (CHS), St. Francis Hospital (CHS); Nassau University Medical Center

Assigned Accounts: PM Pediatrics, Beacon IPA
 OPEN - Irina Fetisova (Covering)

✉ Email Address

Queens County, ZIP Codes: 11004, 11354, 11355, 11356, 11357, 11358, 11360, 11361, 11362, 11363, 11364, 11365, 11366, 11367, 11411, 11412, 11413, 11414, 11415, 11421, 11422, 11430, 11433, 11434, 11435; 11416, 11417, 11419, 11420, 11423, 11426, 11427, 11428, 11429, 11432, 11418, 11436, 11691, 11692, 11693, 11694, 11697 Jamaica Hospital, Flushing Hospital, Medisys Health System

Assigned Account: Hillside Polymedic, Joseph P. Addabbo 
 Irina Fetisova

✉ Email Address

Queens County, ZIP Codes: 11101, 11102, 11103, 11104, 11105, 11106, 11368, 11369, 11370, 11371, 11372, 11373, 11374, 11375, 11377, 11378, 11379, 11385 St. John's Episcopal
Assigned Accounts: AMB Medical
 Betsaida Lorenzo

✉ Email Address

All ZIP Codes in Rockland County  Assigned Accounts: Good Samaritan Hospital/Bon Secours Community Medical and Dental Care  
 Matonya Tyson

✉ Email Address

Suffolk County, ZIP Codes: 11720, 11721,  11724, 11725,11729;11731, 11733, 11738, 11740, 11741, 11742, 11743, 11746, 11747, 11754, 11757, 11763, 11764, 11766, 11768, 11769, 11776, 11777, 11778, 11780, 11782, 11784, 11786, 11787, 11788, 11790, 11794, 11901, 11930, 11931, 11933, 11934, 11935, 11937, 11939, 11940, 11941, 11942, 11944, 11946, 11948, 11949, 11950, 11951, 11952, 11953, 11954
 AssignedAccounts: Brentwood Pediatrics,  Better Living Now, Stony Brook University Hospital, Eastern Long Island Hospital, and Physicians, Allied Physicians Group

 Harold Washington

✉ Email Address

Suffolk County, ZIP Codes:  11701, 11702, 11703, 11704, 11705, 11706, 11707, 11708, 11709, 11713, 11715, 11716, 11717, 11718, 11722, 11727, 11750, 11751, 11752, 11755, 11767, 11772, 11779, 11789, 11792, 11795, 11796, 11798, 11955, 11957, 11958, 11959, 11961, 11962, 11963, 11964, 11965, 11967, 11968, 11970, 11971, 11975, 11976, 11977, 11978, 11980
 Assigned Accounts:  Good Samaritan (CHS),  Catholic Health Services of LI (CHS),  St Catherine of Siena (CHS), St Charles (CHS), North Shore Hematology & Oncology  New York Pain Management; Brookhaven Memorial and Physicians (LIHN)     
 Erika Santander

✉ Email Address

Westchester County, ZIP Codes: 10550, 10552, 10543, 10553, 10583, 10601, 10603,  10604. 10605, 10605, 10606, 10607, 10701, 10703, 10704, 10705, 10708, 10707, 10709, 10710, 11801, 10803 Assigned Accounts: White Plains Hospital Medical Center, ENT & Allergy Associates LLP, Montefiore Medical Center and Affiliates,    Boston Children's Health Physicians, Mt Vernon Neighborhood, St. Joseph's Medical Center, Rockland County, Helen Hayes Hospital, Refuah  
 Danielle Parrish

✉ Email Address

Westchester County, ZIP Codes: 10501, 10502,10504,10505, 10506, 10507, 10510, 10511, 10514, 10567, 10517, 10518, 10519, 10520, 10522,10523, 10526, 10527, 10528, 10530, 10706, 10532, 10533, 10503, 10598, 10535, 10536, 10547, 10538, 10545, 10546, 10548, 10549, 10560, 10566, 10570, 10573, 10576, 10577, 10578, 10580, 10588, 10589, 10590, 10591, 10594, 10707, 10595, 10596, 10597 Assigned Accounts:  Blythedale Children's Hospital, Westchester Medical Center, St. John's Riverside Hospital,  Caremount Medical, Forme  Medical Center,  Doctors United, Open Door   
 Carole Maison

✉ Email Address

Manhattan/NYC, ZIP Codes: 10003, 10009, 10010, 10016, 10017, 10021/10065, 10022, 10028, 10044, 10075, 10128, 10031, 10032, 10033, 10035
 Maimonides Medical Center, City Block, New York Network Management 

 Juanita Webb

✉ Email Address

Manhattan/NYC, ZIP Codes: 10001, 10018, 10019, 10036, 10107, 10123, 10040
 AdvantageCare Physicians, PC, William F. Ryan CHC, Ryan Chelsea Clinton CHC, Ryan Nena CHC, Kindred Hospital, H&H Hospitals
 Kin San Ng

✉ Email Address

Manhattan/NYC, ZIP Codes: 10004, 10005, 10006, 10007, 10011, 10012, 10014, 10038, 10048, 10279, 10280, 10282, 10037, 10039
 Memorial Sloan Kettering Cancer Center Memorial Hospital For Cancer & Allied Diseases, Hospital For Special Surgery, 

 Bronx United IPA, Icahn School of Medicine, Mt Sinai  
 Angie Tynan

✉ Email Address

Manhattan/NYC, ZIP Codes: 10020, 10023, 10069, 10024, 10025, 10026 10027, 10029, 10030 Mount Sinai Hospital and Mount Sinai Health System,  Settlement Health, Beth Israel Medical Center - Mt Sinai, 
St. Luke's Roosevelt Hospital - Mt Sinai, New York Eye and Ear Infirmary - Mt Sinai, South Nassau Community Hospital - Mt Sinai, Community Health Network (CHN), Continuum IPA Level, University Medical Practice Associates (UMPA), Visiting Nurse Service of NY
 Briana DeCicco

✉ Email Address

Brooklyn/Kings County, ZIP Codes:  11203, 11207, 11208, 11212, 11214, 11209, 11228, 11202
 ICL, Brownsville Medical Center, NY Community Hospital,  CityMD  Kings County Medical Center, Coney  Island Hospital, Brooklyn Hospital, SUNY Medical Center
 Ronald Healey

✉ Email Address

Brooklyn/Kings County, ZIP Codes:  11211, 11213, 11215, 11216, 11217, 11221, 11225,11231, 11232, 11233, 11238, 11201, 11205, 11206, 11211, 11217, 11222, 11227, 11231, 11243, 11248, 11237, 11249 One Brooklyn Health (OBH), Brookdale Hospital, Interfaith Medical Center, Kingsbrook Jewish Medical Center
Assigned Accounts: Planned Parenthood, ODA , Housing Works
 Rui Kang (Ray) Lin

✉ Email Address

Queens County, ZIP Codes: (Asian Providers in 11354,  11355)                                           
Brooklyn/Kings County, ZIP Codes:  11220 11219 11223, 11224, 11229 11235, 11204, 11230, 11204, 11232  		CAIPA (Brooklyn), MMC Groups
 Yunmei (May) Wan

✉ Email Address

Manhattan/NYC, ZIP Codes:  10013, 10002
 CAIPA, Charles B. Wang CHC, Chinatown True Care Medical PLLC, dba Rendr Care, Evergreen Medical Clinic PC
 Adrienne Bowens

✉ Email Address

All ZIP Codes in Richmond County   Richmond University Medical Center, NYU Health System
 Shadene Pinnock

✉ Email Address

Brooklyn/Kings County, ZIP Codes: 11226, 11210, 11218, 11234, 11236, 11239 NYP Health System: NY Presbyterian Hospital, Columbia University Medical Center, NY Downtown Hospital, Weill Cornell Medical Center, NY Hospital of Queens, Gracie Square Hospital, Weill Cornell PHO, Columbia DOCs, The Silvercrest Center for Nursing and Rehab

Behavioral Health Specialists
Name Coverage Area
 Elliot Su

✉ Email Address

Queens, Nassau, Suffolk, Richmond (Staten Island), New York (Manhattan)
 Diana Rosario

✉ Email Address

Kings, Bronx, Rockland, Westchester
Taurresha Livingston

✉ Email Address

Buffalo and Rochester Regions 
 Sandi Berry

✉ Email Address

Syracuse and Albany Regions 

Can't Find Your Designated Provider Relations Specialist?

If you are unable to locate your designated specialist, please email your inquiry to Contact_PR@fideliscare.org and a Provider Relations team member will contact you.

If you have an immediate need or are a non-participating provider, please contact our Call Center at 1-888-FIDELIS (TTY: 711).

✉ Contact Provider Relations

This email address is intended only for providers and their staff.  If you are a Fidelis Care member, a broker, a job seeker, or are looking for information on becoming a Fidelis Care member, please visit our Contact Us page.


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If you have any questions regarding Fidelis Care’s Quality Care Incentives, please contact your Provider Partnership Associate. To locate your designated Quality specialist, visit our Quality Information page.

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E-Transactions

Authorization Resources

To submit prior authorization request types, use the Fidelis Care provider portal.

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