Welcome, Brokers!

Fidelis Care serves more than 1.7 million children and adults of all ages, making us one of the largest health insurance plans in New York State. We were founded on the belief that all New Yorkers should have access to quality, affordable health insurance, and our mission to help others informs everything that we do. 

Latest News


Billing Guidance Reminder: Correct HCPCS Code/NDC Matching for Medical Claims
2026/3/23 • Posted by Provider Relations in Provider News

Pursuant to past guidance by the New York Department of Health (NYDOH), claims submitted under the medical benefit for medications must include a valid National Drug Code (NDC). Claims that do not include an NDC, or that include an NDC that does not match the billed HCPCS code, may be denied and/or not eligible for reimbursement.

Billing Guidance Reminders

  • Submit the HCPCS code that accurately reflects the drug administered.
  • Report the 11-digit NDC (5-4-2 format, no spaces or hyphens) that corresponds to the actual product administered.
  • Ensure the NDC matches the HCPCS code and that both align to the service documented in the medical record.
  • Verify units and any required claim elements per your billing software/clearinghouse to avoid rejections.

Common Issues

  • Missing NDC on a drug claim billed under the medical benefit.
  • NDC does not correspond to the billed HCPCS (e.g., different medication, different strength, dosage form, or package size than the administered product).
  • Incorrect NDC format (not 11 digits).

Claim Denial Details

  • Denial Code: BMB
  • Explanation: HCPCS-NDC does not match

 

Reference: NYSDOH guidance on NDC reporting for physician-administered drugs can be found here: https://www.health.ny.gov/health_care/medicaid/program/update/medup-n-o.htm

Broker Resources

Access forms, manuals, and other important documents and guides for Fidelis Care members. 

My Advocate

Help Fidelis Care members find and apply for money-saving programs. 

Electronic Funds Transfer

Receive commission checks through Electronic Funds Transfer. 

尋找醫生

在飛達利斯保健網絡中搜尋醫療專業人士、服務或機構。

造訪我們!

存在關於健康保險的問題?找到您附近的飛達利斯保健社區辦公室。