Welcome, Brokers!

Fidelis Care serves more than 1.7 million children and adults of all ages, making us one of the largest health insurance plans in New York State. We were founded on the belief that all New Yorkers should have access to quality, affordable health insurance, and our mission to help others informs everything that we do. 

Latest News


New Authorization Lookup Tool for Medicaid to Help Streamline Authorization Process
2023/11/21 • Posted by Provider Relations in Provider News

Fidelis Care is pleased to announce a new Medicaid Authorization Requirement Lookup Tool to help improve the experience of providers. The new, web-based tool will help providers determine which procedure codes require pre-authorization for Medicaid, Child Health Plus, LTSS, Essential Plan, and HARP products.

 

 
  Text Box: Access the Lookup Tool

 

 

 

You can also navigate to the tool from the fideliscare.org home page.

  • Go to Providers
  • Under Provider Resources, find Authorization Grids
  • Click on the "Medicaid, Child Health Plus, HealthierLife (HARP)" drop-down
  • Select “Medicaid Authorization Lookup Tool” 

 

This initial release will focus on Medicaid plans, with future updates to support Medicare plans and Qualified Health Plans. Those updates will be located in their respective sections upon their release.

Some of the benefits of the new Lookup Tool include:

  • Faster Determinations: Providers can more quickly determine whether a code needs prior authorization.
  • Real-Time Procedure Code Updates: Experience quicker updates to both new and existing procedure codes, enabling more accurate and timely information.

 

For further information, review the Authorization Lookup Tool Reference Guide. If you have any questions, please contact your Fidelis Care Provider Relations Specialist

We are excited to share this tool with you, and we appreciate your continued partnership.

 

DISCLAIMER: While every effort is made to provide the most current information on the Pre-Authorization Tool, it is important to note that this does not guarantee payment or confirm patient eligibility. For specific details, please refer to the current authorization grids and provider manual. If you are uncertain whether prior authorization is needed, please submit a request for authorization through the Provider Portal.

 

If a code is not found or is deemed “conditional” while using the tool, providers should refer to the authorization grids located here. If still uncertain whether prior authorization is required, providers should submit a request for authorization through the Provider Portal.

 

Broker Resources

Access forms, manuals, and other important documents and guides for Fidelis Care members. 

My Advocate

Help Fidelis Care members find and apply for money-saving programs. 

Electronic Funds Transfer

Receive commission checks through Electronic Funds Transfer. 

尋找醫生

在飛達利斯保健網絡中搜尋醫療專業人士、服務或機構。

造訪我們!

存在關於健康保險的問題?找到您附近的飛達利斯保健社區辦公室。