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Tuesday • Posted by Provider Relations
As part of the approach for the 21st Century Cures Act, Fidelis Care has partnered with homecare management solutions vendor HHAeXchange to implement Electronic Visit Verification (EVV) for Personal Care Services. The implementation date of the program for all providers working with our MLTC, MAP, DUAL, HARP, and Medicaid members is December 13th, 2021. Through the HHAeXchange platform, users will be able to receive new members and authorizations from Fidelis Care, as well as schedule and confirm visits for those members. The HHAeXchange platform offers a robust agency management solution that can help streamline and automate time-consuming agency functions including placement,
11/12/2021 • Posted by Provider Relations
Fidelis Care has identified its most vulnerable patients (MVPs) in the Medicare Continuity of Care (CoC) program. We would like to partner with you to help care for these patients. To offset any extra administrative costs for scheduling these members between November 1, 2021 and December 31, 2021, we are offering $300 for each completed, verified, and payable Appointment Agenda received between November 1, 2021 and January 31, 2022, for any Date of Service between November 1, 2021 and December 31, 2021. Submitted Appointment Agendas with active diagnoses must be verified on the claim. WHAT YOU NEED TO DO! Reach out to your
11/10/2021 • Posted by Provider Relations
You have the best interest of your patients at heart. More than that, you have their trust. Your recommendation is the most effective way to ensure they get their flu shot. Patients are more likely to get the flu shot when their provider recommends it —including those who had initial doubts. When talking with your patients: •           Make a strong recommendation to your patients to get their flu shot. Research shows that patients are more likely to get a flu shot if their doctor recommends it.  •           You can use the SHARE method to provide information: SHARE reasons to get the flu shot
11/3/2021 • Posted by Provider Relations
Fidelis Care, in collaboration with the Association of Clinicians for the Underserved (ACU), has arranged for a virtual geriatric suicide prevention training at no cost to attendees that will be held Tuesday, November 9, 2021. Suicide in elderly populations is a major public health issue. People aged 85 years and older have some of the highest suicide rates of any age group in the U.S., and older adults who attempt suicide are more likely to complete these attempts than others. Additionally, the COVID-19 pandemic has only exacerbated existing risk factors, such as social isolation, depression, and family discord or loss.
11/3/2021 • Posted by Provider Relations
Providers & members phoning in to our call centers may have experienced longer than usual wait times to connect with a live representative. Please know that there are self-service resources available to you and your practice. These include: Provider Access Online portal for patient rosters, remittances, authorization requests and letters, claims status, quality reports and more Interactive Voice Response (IVR) System at 1-888-343-3547 Online Access to our Delegated Vendor Authorization Programs: https://www.fideliscare.org/Provider/Submit-Authorization-Requests Our Provider News Feed for the latest in Fidelis Care Initiatives Access to clinical and payment policies https://www.fideliscare.org/Provider/Provider-Policies As Fidelis Care works diligently to return to pre-pandemic staffing levels, we
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