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Providers, please remember to review content available in Provider Access Online (Fidelis Care's secure Provider Portal) and the rest of this Provider section of the Fidelis Care website.  Both locations are excellent resources of information about our programs and services.  One example of a resource contained in this site is our Provider Manual.  The Provider Manual contains details about our credentialing processes and our member rights and responsibilities statement.  It also includes information about the clinical criteria used in utilization management (UM) decision-making, our pharmacy authorization processes, and Fidelis Care's policy statement on how coverage decisions are made.   Other items you will find in

We are committed to making it easier for providers to access the information and tools they need to support our members. Based on feedback and ongoing review, we are making several updates to the Provider section of fideliscare.org. These enhancements are designed to simplify navigation, reduce outdated materials, and bring key resources together in one place. Here’s what’s new: Streamlined Authorization Information Authorization content has been consolidated into a single, streamlined web page to reduce confusion and improve clarity. The updated page now clearly separates: Delegated Vendor Authorization Programs Fidelis Care Authorizations Updated Provider News and Bulletins Provider News and Bulletins have been combined to improve visibility

Fidelis Care is committed to ensuring accurate claims processing and compliance with state and federal requirements. Providers who identify an overpayment may self‑disclose and refund the amount owed by submitting a refund check along with the required documentation. When a Refund Is Required If your office identifies an overpayment—whether through internal review, reconciliation, or audit—you may self‑disclose by submitting: A refund check, and A completed Provider Claim Refund Form (located on page 91 in the Provider Manual) Submitting refunds promptly helps ensure accurate member records and supports ongoing compliance. How to Submit a Refund Check Refund checks should be mailed to Fidelis Care using the

As part of our ongoing work to improve the prior authorization (PA) process for both providers and members, Fidelis Care wants to share some important updates to our PA requirements for Medicaid, Ambetter From Fidelis Care and Medicare lines of business. Our goal is to reduce administrative burden, simplify submission and approval processes, and facilitate timely access to appropriate, high-quality care.     Code change details for each line of business can be found below. These changes may include:    ·         Removing PA requirements based on criticality of review and clinical need.  ·         Creating a more uniform set of prior authorization requirements across our markets and

The following sections of the Fidelis Care authorization grids have been updated effective April 1, 2026.             The following codes have been added to the Medicaid Authorization Grid and requires prior authorization:   III.       Outpatient surgery: The following services require prior authorization:                                     A.  Bariatric surgery: 43644, 43645                                                       D.  Skin surgery and other dermatological procedures: Only the following codes continue to require authorization for any place of service: 15271, 15274, 15275, 15276                                                      M.  Spinal Surgery: 22830, 63200                                 

Fidelis Care will host three Provider Office Hours in March 2026. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions. Provider Office Hours – March 2026   Topic: Fidelis Care – Back to Basics When:  Thursday, March 12th – 9AM – 10AM EST Click here to register*   Topic: Fidelis Care and WellCare Quality Programs When:  Wednesday, March 18th – 10:00AM – 11:00AM EST Click