Welcome, Brokers!

Timely follow-up care after a mental health discharge is a vital component of recovery. Clinical guidelines recommend that individuals discharged from an emergency department (ED) or inpatient setting receive a follow-up visit within seven (7) days. This window is crucial for maintaining continuity of care, reducing the risk of readmission, and supporting long-term wellness.

To help meet this need, Fidelis Care has partnered with Brave Health, a virtual behavioral health provider offering accessible services such as therapy, psychiatry, and care coordination. Brave Health’s telehealth model allows members to receive care from the comfort of their homes, making it easier to stay on track with treatment plans.

How Providers Can Support Timely Follow-Up

Providers play a key role in ensuring members receive the care they need. Here are a few ways to help:

• Schedule follow-up appointments prior to discharge whenever possible.
• Educate members and caregivers about the importance of timely follow-up care.
• Refer to Brave Health when in-person appointments are not available within the 7-day window.
• Share information about Brave Health’s virtual services as a convenient and effective care option.

After the initial telehealth visit with Brave Health, members can transition back to their primary provider for ongoing care and support.

Streamlined Referral Process

To make referrals easy, Fidelis Care provides a referral guide with simple steps to connect members to Brave Health quickly and efficiently. This ensures that no time is lost in accessing essential follow-up care. You may access the Brave Health referral guide here or email referral@bebravehealth.com.

Providers who would like to learn more about Brave Health’s services may visit bebravehealth.com. By working together, we can improve outcomes for our members and ensure they receive the support they need during this critical transition.