Welcome, Brokers!

You asked and we listened!  Fidelis Care is pleased to announce that Authorization Determination letters on Fidelis Care’s Provider Portal, will now indicate if the letter is an Initial Adverse Determination (IAD) or a Final Adverse Determination Letter (FAD). 

Current Letter Details: ABC Medical Center - Member Name - Auth#

New Letter Details: ABC Medical Center - Member Name - Auth# - IAD or FAD

To Access the Letters:

1. Use the menu on the left of the Provider Access Online home page to navigate to the File Downloads section.
2. On the File Download page, providers can search by File Type and File Created date range.
3. Click on the letter you would like to view/download.

Please note: Users will need Authorizations Viewer or Account Administration user roles to access authorization information.

For additional questions, or if we can be of assistance in any way, please contact your Fidelis Care Provider Engagement Account Manager. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist.