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Fidelis Care will host three Provider Office Hours in May 2025. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions. Provider Office Hours – May 2025   Topic: Fidelis Care – Back to Basics When:  Thursday, May 8th – 9 AM – 10 AM EST Click here to register*   Topic: Fidelis Care and Wellcare - Quality Programs When:  Wednesday, May 28th – 10 AM – 11

Due to regulatory requirements defined in Article 44 of the New York State Public Health Law for all Managed Care Organizations (MCO), Fidelis Care is implementing changes to our Utilization Management/Authorization Appeals process.  Effective June 1, 2025, Fidelis Care will require providers to adhere to a new procedure related to utilization management/authorization appeals.  As of June 1, 2025, Fidelis Care will require a written member consent to process any provider initiated post-decision appeal review requests.  Member consent can be submitted the following ways: Member or the member’s assigned designee signs the designated area on the Appeal Request Form, which is included

The following section of the Fidelis Care authorization grids have been updated effective June 1, 2025.   The following codes have been updated on the Medicaid, Essential Plan, and Ambetter Metal-Level Products Authorization Grids and require prior authorization: B. Durable Medical Equipment/Supplies:                                    T2101 (Donor Breast Milk) only requires an authorization when given in an outpatient setting.              The following codes have been updated on the Essential Plan and Ambetter Metal-Level Products Authorization Grids and require prior authorization: III.       Outpatient surgery: The following services require prior authorization:            D.  Skin surgery and other dermatological procedures: A2025   The following codes have been updated on the Medicaid, Essential Plan, and Ambetter

Fidelis Care would like to remind providers of the updated calculation of hospitals’ initial inpatient acute, exempt hospital, and exempt unit reimbursement rates for Medicaid Fee-for-Service (FFS) and Medicaid Managed Care (MMC), which were effective October 1, 2024.   As per Medicaid DOH site, an administrative letter was published to support reduction to the capital rate add-ons. Providers should have received notification from the State regarding this rate update.    The October 1, 2024 Medicaid FFS rates have been approved by the New York State Division of the Budget (Budget) and have been transmitted to eMedNY for payment and retroactive claims processing.   These rates are

Fidelis Care would like to notify providers that the MCG Cite Guideline Transparency Tool was upgraded to the 29th edition effective Saturday, April 26, 2025. Providers can access this tool through the Fidelis Care Provider Portal. Highlights of the changes in the 29th edition of the MCG care guidelines include: Five new observation care guidelines in MCG Inpatient & Surgical Care to support the use of observation care for specific diagnoses. In addition, a new calculator for mean arterial pressure (MAP) was added to the content (where applicable). A new “Gene and Cellular Therapy” section containing guidelines for cutting-edge treatments was added

Annual cultural competency training for participating providers is required by the New York State Department of Health.  At this time, The New York State DOH will only accept the approved training offered by the United States Department of Health and Human Services (HHS), Office of Minority Health education program, Think Cultural Health, to fulfill the requirement for provider annual cultural competency training.*   Once the cultural competency training has been completed, providers need to verify completion of the program by emailing the Cultural Competency Attestation Form to: CulturalCompetencyTrainingAttestation@fideliscare.org.   The required Cultural Competency Training needs to be completed annually by December 31st. Providers that completed