9/29/2023
• Posted by Provider Relations
Fidelis Care and Wellcare By Fidelis Care are pleased to inform you that we have contracted with the vendor, AdvantMed, to assist in facilitating the retrieval of medical records for our Risk Adjustment Retrospective Chart Review program. We appreciate your cooperation with any chart review efforts.
These programs utilize chart review to look back in time for missing data.
This allows Fidelis Care and Wellcare By Fidelis Care to meet the New York State Department of Health requirement that health plans submit complete diagnostic information regarding their members.
To meet this requirement, we are requesting your cooperation to facilitate standard
9/29/2023
• Posted by Provider Relations
The following section of the Fidelis Care authorization grid has been updated effective November 1, 2023.
The following code has been updated on the Medicare Authorization Grid and requires prior authorization:
C9293 glucarpidase (Voraxaze)
Visit: Authorization Grids
9/28/2023
• Posted by Provider Relations
Fidelis Care is aware that some providers are having access issues with the Provider Portal. The IT Team is actively working on a solution and we will advise you when the issues have been resolved.
For additional questions, or if we can be of assistance in any way, please contact your Fidelis Care Provider Relations Specialist. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist. Thank you for being a valued Fidelis Care partner in the provision of quality care.
9/15/2023
• Posted by Provider Relations
On Thursday, October 5, Fidelis Care will host another Provider Office Hours. During the interactive Zoom session, Fidelis Care staff from several departments will be available to share information, explain different resources, and answer your questions.
Provider Office Hours – October 2023
When: Noon-1 PM on Thursday, October 5, 2023
You must register by October 4, 2023 for this Zoom webinar.
Drop in any time during the one-hour session to be connected in breakout sessions to staff from the following areas:
Coverage Renewal and Recertification Support
Utilization
9/14/2023
• Posted by Fidelis Care
Fidelis Care would like to inform our providers of new fax numbers being used throughout the organization. Please begin using the fax numbers listed below immediately. This list is not a comprehensive list of all Fidelis Care fax numbers, it is only the fax numbers that have changed.
Please note: This list is not a comprehensive list of all Fidelis Care fax numbers, it is only the fax numbers that have changed. In addition, Fidelis Care is currently in the process of updating all determination letters and other written correspondence to reflect the new fax numbers. While both fax numbers will
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