Welcome, Brokers!

Fidelis Care will host three Provider Office Hours in May 2025. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

The Back to Basics session will include:

• Important Updates/Information
• Product Portfolio
• Credentialing and Demographic Changes
• Authorization Requirements
• Vendor Information
• Claims and Billing Information
• Provider Tools & Resources

The Quality Office Hours – Quality Initiatives session will include:

• Importance of Directory Information
• Quality Provider Web Page
• Drive Quality Improvement – Focus on ‘Big 3’
• 2025 HEDIS Pocket Guidelines- Coding Recommendations
• 2025 Test Kit Campaign
• Data Submission Opportunities
• 2025 CoC Appointment Agenda Program
• RxEffect- Agenda Submission
• Patient Experience-CAHPS

The Fidelis Care Tools & Resources Overview session will include:

• How to Contact Provider Relations
• Navigating the Provider Portal
• Provider Portal Educational Resources
• Authorization Tools and Resources
• Provider Tip Sheets
• Forms and Applications

Once you have registered, you will receive a confirmation email.  If you have any questions, please contact your Fidelis Care Provider Engagement Account Manager or Provider Partnership Associate. To find your designated representative, please click the links above.