Welcome, Brokers!

Fidelis Care will host four Provider Office Hours in February 2026. During the webinar, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

The Fidelis Care Tools & Resources Overview session will include:

• How to Contact Provider Relations
• Navigating the Provider Portal
• Provider Portal Educational Resources
• Authorization Tools and Resources
• Provider Tip Sheets
• Forms and Applications

The Quality session will include:

• Importance of Directory Information
• Quality Provider Web Page
• QARR/HEDIS Medical Record Chases
• New! Quality Incentive Programs
  • 2026 Medicare Partnership for Quality (P4Q) Program
• New! Risk Adjustment & Continuity of Care Program
  • 2026 Risk Adjustment Continuity of Care (CoC+) Program launch
  • Monthly CDI Webinar sessions
• CAHPS
  • Best practices for driving CAHPS score improvement by domain
  • Encourage patients to complete upcoming surveys

The Back to Basics session will include:

• Important Updates/Information
• Product Portfolio
• Credentialing and Demographic Changes
• Authorization Requirements
• Vendor Information
• Claims and Billing Information
• Restricted Recipient Program Overview
• Provider Tools & Resources

The Utilization Management sessions will include:

• Prior Authorization Overview
• Authorization Resources
• Authorization Appeals Process
• Provider Tools & Resources

Once you have registered, you will receive a confirmation email.  If you have any questions, please contact your Fidelis Care Provider Engagement Account Manager or Quality Improvement Specialist. To find your designated representative, please visit Contact Provider Relations or the Quality Information page on our website.