Welcome, Brokers!

Fidelis Care will host three Provider Office Hours in March 2026. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

The Back to Basics session will include:

• Important Updates/Information
• Product Portfolio
• Credentialing and Demographic Changes
• Authorization Requirements
• Vendor Information
• Claims and Billing Information
• Provider Tools & Resources

The Quality Office Hours – Quality Initiatives session will include:

• Importance of Directory Information
• Quality Provider Web Page
• Reminder! HEDIS/QARR Medical Record Submission
• Glidepath for APV & Patients Without Visits
  • Emphasis on patient outreach for APV in Q1
  • Discharge members from practice who are not patients of office.
• Priority Measure Opportunities and Best Practices
  • COL, BCS, HbA1c, CBP, KED
• RxEffect: 2026 Appointment Agendas Loaded
• Supplemental Data Submission- Data Capture
  • Implementation Guidelines
  • Onboarding for MY2026 SuDS

The WellCare Claims Overview session will include:

• Claims Overview (Rejection vs. Denial)
• Dispute vs. Appeal Review
• Claims Reporting Templates
• Provider Tools and Resources

Once you have registered, you will receive a confirmation email.  If you have any questions, please contact your Fidelis Care Provider Engagement Account Manager or Quality Improvement Specialist. To find your designated representative, please click the links above.