Welcome, Brokers!

Fidelis Care will host three Provider Office Hours in April 2026. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

The Back to Basics session will include:

• Important Updates/Information
• Product Portfolio
• Credentialing and Demographic Changes
• Authorization Requirements
• Vendor Information
• Claims and Billing Information
• Provider Tools & Resources

The Quality Office Hours – Quality Initiatives session will include:

• Importance of Directory Information
• Quality Provider Web Page
• New! HEDIS Measurement Toolkits Available
  • Adult Pocket Guide
  • Pediatric Pocket Guide
  • Quick Reference Guide
• New! NPI Level Measure Opportunities for Prioritization
• New! 2026 KED and TRC Measure Flyers
• 2026 CoC+ Program
  • Wave #2 Appointment Agendas Available
• 2026 Medicare Member Rewards Program

The Credentialing and Data Maintenance Overview session will include:

• New Provider Credentialing
• Provider Re-Credentialing
• Importance of Accurate Directory Information
• Provider Demographic Changes
• Provider Tools and Resources

Once you have registered, you will receive a confirmation email.  If you have any questions, please contact your Fidelis Care Provider Engagement Account Manager or Quality Improvement Specialist. To find your designated representative, please click the links above.