Welcome, Brokers!

Fidelis Care will host four Provider Office Hours in June 2026. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

The Timely Access to Care session will include:

• Introductions of Fidelis Team Members
• Importance of Timely Care and Drivers
• Health Plan Monitoring
• Helpful Tools for Provider Survey Readiness
• Impacts of Non-Compliance
• Improving Access – Best Practices
• Provider Resources

The Quality Office Hours session will include:

• Importance of Directory Information
• Quality Provider Web Page
• CPT II Revenue Playbook-Small change, Big Gains!

The Back to Basics session will include:

• Important Updates/Information
• Product Portfolio
• Credentialing and Demographic Changes
• Authorization Requirements
• Vendor Information
• Claims and Billing Information
• Restricted Recipient Program Overview
• Provider Tools & Resources

The Managed Long-Term Care (MLTC) Overview session will include:

• Introductions to the Provider Relations Team
• Social Adult Day Care (SADC) Overview
• Home Health Care Services
• Fiscal Intermediary – PPL Review
• Provider Tip Sheets
• Provider Tools & Resources

Once you have registered, you will receive a confirmation email.  If you have any questions, please contact your Fidelis Care Provider Engagement Account Manager or Quality Improvement Specialist. To find your designated representative, please click the links above.